Sure Signal 3 Broken

[Ken_Woods]

Hi All,

My Sure Signal 3 seems to have died completely ... no lights ... what can be done? No external forces have been applied at this end ... it's just stopped!

I've picked up up a need for some information from previous threads, so I've run some tests and the outputs are below:

Speed Test:

ping 10 ms

Download speed 25.99 mbps

upload speed 17.64 mbps

Ping test 24 ms

Jitter 1ms

Unable to test packet loss

Server distance 400 miles

External IP 92.12.92.44

Traceroute results: None.

Lights: No Lights

Help please?

Many thanks

Ken

[BandOfBrothers]

Hi

I hope you get resolved with this. 

Just to note the Sure Signal device comes with a 24 month warranty. 

[ChazzD]

@Ken_Woods

Welcome to the eForum.

I've checked the information you've provided and it all seems fine on our end. Can you let us know the serial number of your Sure Signal?

Please try connecting your Sure Signal in another location to see if you have the same results.

If you still have no lights on at all, it sounds like your device is faulty. As long as your Sure Signal is still in warranty, we can replace this for you.

Come and speak to Live Chat and we can arrange your replacement.