Sure Signal 3 and BTHomehub 5

[cliveshelton]

Power light on.  Lights 1 and 2 white and solid.  No decent vodafone signal.

Been having trouble since change to BTHomeHub 5 which I would rather keep.

Have opened the ports required - according to other posts here (I think).  Have turned on port clamping.

I use various computers but the main one is a Macbook pro with iOSX

Here is the output from a traceroute;

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  2.524 ms  1.533 ms  1.498 ms

 2  217.32.146.173 (217.32.146.173)  15.509 ms  16.240 ms  15.283 ms

 3  217.32.146.222 (217.32.146.222)  16.004 ms  15.182 ms  14.508 ms

 4  213.120.156.202 (213.120.156.202)  16.578 ms  17.280 ms  16.089 ms

 5  213.120.178.69 (213.120.178.69)  16.308 ms  16.447 ms  16.306 ms

 6  217.41.168.109 (217.41.168.109)  17.106 ms  16.394 ms  17.110 ms

 7  109.159.249.248 (109.159.249.248)  16.986 ms

    acc2-10gige-0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.202)  16.912 ms  17.146 ms

 8  core1-te0-15-0-14.faraday.ukcore.bt.net (109.159.249.145)  17.265 ms

    core1-te0-7-0-17.faraday.ukcore.bt.net (109.159.249.141)  17.223 ms

    core1-te0-7-0-16.faraday.ukcore.bt.net (109.159.249.137)  16.706 ms

 9  peer2-xe8-1-1.telehouse.ukcore.bt.net (109.159.255.103)  17.310 ms

    peer2-xe8-3-1.telehouse.ukcore.bt.net (213.121.193.111)  17.252 ms

    peer2-xe8-0-0.telehouse.ukcore.bt.net (109.159.254.177)  16.782 ms

10  t2c3-xe-1-2-1-0.uk-lon1.eu.bt.net (166.49.211.186)  17.497 ms

    t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net (166.49.211.166)  17.106 ms

    t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net (166.49.211.190)  30.504 ms

11  166-49-211-254.eu.bt.net (166.49.211.254)  16.810 ms  16.769 ms  16.923 ms

12  ae14-xcr1.lnd.cw.net (195.2.30.113)  35.298 ms  17.486 ms  17.721 ms

13  ae6-xcr1.bkl.cw.net (195.2.10.242)  20.438 ms  19.978 ms  22.208 ms

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Speed test results;

Download 32.25

Upload 9.65

Ping 15ms

IP 109.156.141.232

Who can help?  Thanks.

For a consumer electronic product this level of home tweaking seems ludicrous to me but I am keen to get my phone back.  The alternative is to change networks I suppose.  There should be no reason for it not to work.

[Retired-James]

Hi cliveshelton

Please post the following information.

Your Sure Signal serial number:

James

[cliveshelton]

Thanks for the response.  I am abroad this week and will get back to you on return at the weekend.

[cliveshelton]

James

Sure Signal serial number = 40132327319

[DaveCD]

Hi cliveshelton

I've checked and can see you're on the latest software.

It also appears that you've connected since posting, are you still experiencing difficulties?

If you are, is it possible to try on a different connection such as at a friend or family members?

DaveCD

[cliveshelton]

Still having difficulties.  Red light on and 2 whites.  No significant vodafone signal on any phones even when they are in the same room as SureSignal.

Will try next door and let you know what happens.

I presume this is to check that it really is a wifi router issue.

[cliveshelton]

It turns out that BOTH my neighbours have VF SureSignal devices.  One connected to a Sky router and the other to another provider (not BT, dont know the provider).  They both work in their houses.  Therefore we know that SS works with their providers.  One SS is the same as mine, the other is an older version.  I didnt try miy SS attached to either of their routers.  Do I still need to do this to check my SS connects?  If so I will do that.  Do I need to disconnect the working SS first or can I connect mine in addition to the one already connected?

Thanks.

[Sukhi]

Hi cliveshelton

I'd recommend that you connect your SS to your friend’s router, this will help us establish whether or not it's faulty.

Thanks

Sukhi

[cliveshelton · Accepted solution]

Thanks.  In fact, for some unexplainable reason, I reset the SS this weekend and it's now working.  perhaps it knew somehow that I was about to trash it!  All happy now.