Sure Signal 3 drops out every few days on Virgin Super Hub 2

[pagalloway]

Hi

Got a new SS3, went through registration etc.  All seemed OK but keeps dropping connection when I make a call or if left alone for a few days.  Power (red) light starts flashing and first light goes permanet orange.  Power cycle usualy results in reconnection for a few more days or until I make an important call....then it drops again.....

Virgin Super Hub 2

MTU set at 1500,

ports 8,123,50,500 and 4500 forwarded (UDP / TCP) and

IPSec / PPTP pass through enabled.

Speedtest

Ping 8ms

Down 110.63Mbps

Up 11.37Mbps

Ip

86.24.106.222

Traceroute

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Paul>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 9 ms 8 ms 9 ms cpc4-derb12-2-0-gw.8-3.cable.virginm.net [86.24.
106.1]
2 8 ms 8 ms 8 ms leic-core-2b-ae8-937.network.virginmedia.net [82
.3.36.193]
3 10 ms 15 ms 10 ms nrth-bb-1c-ae5-0.network.virginmedia.net [62.253
.174.117]
4 11 ms 9 ms 11 ms nrth-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.109]
5 11 ms 45 ms 9 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
6 25 ms 29 ms 27 ms ldngw1.arcor-ip.net [195.66.224.209]
7 28 ms 24 ms 24 ms 85.205.116.10
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 ^C

Suresignal Serial

40133870804

HELP!!!!  

Thanks

Paul

[pagalloway]

Oh dear.

Worked well for over 2 days, looked to be fine.

So thinking all sorted and I could put the unit back in the corner.  So unplugged unit and move to different socket. Powered up and wont connect light seuqnece after about 15 seconds is ower flashing, off, amber, amber.

Move dit back to where its been sowrking fine for the past few days, same problem.

What do I do next?

Thanks

Paul

[Sukhi]

Hi pagalloway

The next step would be to test the SS at a different location to rule out a faulty box. Can you take it around to a friends house?

Thanks

Sukhi

[BarclayBoy]

It won't be the sure signal - Vodafone have replaced mine twice and I have the same problem (with the same superhub 2).  I am thinking that there is a conflict between Virgin Media (probably on the Superhub 2) and the Sure Signal.

Whilst I agree with Paul that we can't switch the router, we CAN set the router to modem mode and use our own wireless routers as a second box after the superhub2.  If I can't get anywhere with my last attempt to rectify, then this is my next course of action!  Good luck to the many of us with the same problem and come on VM & V - work on a solution??

[pagalloway]

Agree with BarclayBoy, theres something not right with SS3 on VM Super Hub 2 BUT following a resync, forced reset with the ethernet cable out, MTU set to 1500, reserved IP, all listed ports opened (including the VM specials of 53,67,68,33434-33445 and 1723) and --- I've now had 2 weeks of up time (with only 3 resets as far as I am aware).  

Thats tolerable, just hope it keeps going whilst Vodafone and VM iron out the issues.

Do have another problem now though - 3 phones connected OK, 4th wont connect at all.... 

1. 2 contract and 1 PAYG connected fine
2. I bought another PAYG SIM
3. Waited for my number to port
4. Added to the SS user list
5. Got the txt to say its now available
6. 24 hrs later still not connected to SS
7. Put the SIM in to one of the other phones that was working OK with the SS
8. Doesnt connect in that phone either
9. Reset the SS
10. Still the same

Any suggestions?

Thanks

Paul

[BarclayBoy]

Hi PAGalloway - your post was interesting.  What did you mean that you reset the SS3 with the cable out?  literally just unplugged?  and what does MTU set to 1500 mean?  Must be worth a try for me!  Many thanks!

[Jenny]

Hi Paul,

If it’s just the one number that won’t connect, try de-registering it/removing it from your Sure Signal account.

Leave it a few hours and then re-register it.

Let me know how you get on.

Thanks,

Jenny

[pagalloway · Accepted solution]

BarclayBoy - MTU setting is last entry under Tools on Super Hub settings screen.  I set it to 1500.  As for ethernet cable - unplug it from SS3, hold in reset button for 60 sec, turn power off / on, plug ethernet back in, release reset.  

Jenny - got last phone working by re-registering SIM on vodafone network (tried to register phone on O2, then back on Vodafone)

So all working at the moment.....

Paul