Sure Signal 3 no incoming calls

[woodster123]

A couple of problems with my Sure Signal 3:

1.  Outgoing calls ok but incoming calls get "number you have dialled is unavailable" after approx 10 secs.

2.  Every 7-10 days the Internet light starts flashing and won't stop.  Fix for that one is de/re-registering but it's a pain adding all the users back in.

Any fixes?  When the Sure Signal works it's great but seems to decide to stop working at the most inconvenient times.

[Sukhi]

Hi @woodster123
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[woodster123]

Hi Sukhi,

Thanks for the reply

Download speed 20.98 Mbps
Upload speed 0.99 Mbps

Ping 37ms

External ip 81.135.46.188

Traceroute: tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
  1  General failure.
Trace complete.

Traceroute done after pc and router reboot, router is BT HomeHub 5.  Sure Signal is actually working at this time

Sure Signal s/n: 42151555960

[ChazzD]

@woodster123

Is the Sure Signal still working? Are you also able to receive calls now?

As your traceroute has come back as failed, this may be due to an issue with the router. 

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.

[woodster123]

Yes it is working now.

Why would I want to try it in someone else's house?  I need it to work in MY house

[amadmalik]

this is what I am getting, I can make calls but cant recieve calls or texts.

Your IP Address is
90.152.46.138

Your IPV6 Address is
::ffff:5a98:2e8a

Dowload speed : 64 Mbps

upload speed: 69 Mbps

ping: 5ms

[DaveCD]

@amadmalik

Please post the Sure Signal serial number and the sequence of lights displayed.

Is this issue the same for all users?

If not, remove your number from the Sure Signal, reset it and add your number back on.