Sure Signal 3 stopped working after working fine for months

[mpeplow]

After working consistently for many months, yesterday my Phones stopped getting a 3G signal from the SS3. The lights are as described below.

Action Taken

I performed a power cycle and after re-synching, the situation remained the same. This morning, I held reset for 30 seconds and upon release the sure signal powered down. I then unplugged it and a minute or so later plugged it back in. It started to re-synch with the Power light steady and the Internet light flashing white. After a couple of hours, the lights are now again as described below but the phones cannot get a 3G signal and the In Use light does not illuminate when making a call (to voicemail for example).

Status

Power light: On steady

Internet Light: On Steady

In Service Light: On Steady

In Use Light: Off and does not light when using phone

Internet Connectivity

Ping: 28ms

Downstream: 37.60 Mbps

Upstream: 9.49 Mbps

IP Address: 94.195.73.41

ISP: Sky

Whatsmyip.net: 2a02:c7f:2247:4200:e00c:6424:be83:b472

Sure Signal Serial Number: 42151653211

Sure Signal Online Status: in My Account, SS3 shows as Active with correct phone numbers associated.

TraceRoute

Mark$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  skyrouter (192.168.0.1)  1.089 ms  0.481 ms  0.460 ms

 2  * * *

 3  be392.pr2.hobir.isp.sky.com (2.120.9.82)  10.428 ms  11.297 ms  11.629 ms

 4  * lag-102.ear1.london1.level3.net (212.113.9.141)  10.312 ms  10.176 ms

 5  vodafone-level3-200g.london1.level3.net (4.68.72.94)  10.148 ms  9.549 ms  9.425 ms

 6  ae9-xcr1.lnt.cw.net (195.2.24.161)  10.391 ms

    ae0-xcr1.lsh.cw.net (195.2.24.110)  10.245 ms

    ae9-xcr1.lnt.cw.net (195.2.24.161)  9.951 ms

 7  ae36-xcr1.lns.cw.net (195.2.25.170)  22.133 ms  10.720 ms  10.364 ms

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[sohailrahim]

I've got the same problem in 3 separate suresignal boxes in 3 separate locations.

Might be a problem with their suresignal service nationwide?

The boxes are in brighton. Where is your box located?

[mpeplow]

Sorry for late reply - mine's wkring again see later post and am located in North Warwickshire.

[Becca_P]

@mpeplowIt's great to hear that your Sure Signal's started working again.

Thanks for letting us know

[sidpr]

I have the same problem. SS3 has been working fine for months and now our two phones are not getting a 3G signal. Have tried all the usual troubleshooting tips. Clearly a problem here. This happened around the same time last year when after a couple of weeks the 3G signal suddenly appeared again. 

[ChazzD]

@mpeplow

I've processed a resync on your Sure Signal. Please wait 6 hours before resetting the device. 

Let us know how you get on.

@sohailrahim

Please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.

[mpeplow]

Many apologies for not replying sooner but I got no alerts that there had been any re[plies on this thread. 

By amazing co-incidence (!!!!), after I originall posted at 10:29am, the SS3 started working within a minute and well before the re-set. Very curious but has been working since.