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Sure Signal

Hgf287
2: Seeker
2: Seeker

‎10-04-2017 11:12 PM

I recently upgraded from a iphone 4s to a 6s. and was sent a new SIM with the existing number, The Sure Signal will not work on the new phone.  I know it is not the device as my wife is using it. I have spoken to support  a number of times and they tell me the SIM is registered to the correct device ( checked serial numbers) and it should be working. I have set my phone to 3G as requsted and rebooted both phone and device, nothing. Any suggestions

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1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

‎11-04-2017 05:42 AM

Hi @Hgf287

 

When a SIM change has been done, you need to deregister the number, leave it for 24 hours and reregister.  This should get the number working for you.