Sure Signal Blown

[alikocho]

My Sure Signal V3 has just gone bang and tripped my circuit. I need it replaced, as I live in rural Wales. I have heard that it can be repaired, but the link I followed offered no option for me to address a repair. As my nearest store is over an hour away, I need this to be handled. How do I deal with this. With no sure signal I can't just call 191.

[Landshark2007]

Before you start down the path that most fear to tread (aka: Vodafone Support) you may find that it is simply a blown PSU. Which version of SureSignal is it?

[alikocho]

V3. Doesn't have a separate psu.

[Retired-Laura]

Hi @alikocho

We can take a look at the Vodafone Sure Signal unit.

See here for the repair process, you'll need to follow this for us to be able to help.

Cheers,

Laura

[alikocho]

Great. Except I cannot find the link to get it repaired. I am stuck in a useless loop.

And a store is too far from me to be practical.

[DaveCD]

@alikocho 

If you follow the link Laura provided it's under the section How to arrange the repair:

We can also take look at this for you, contact our Live help team.

If they're not there straight away, sit tight and an advisor will be with you as soon as they're available.

DaveCD

[pmartin800]

Hi, my suresignal V3 has blown to. I bought it in March 2014. I went to the local store and they said it was out of warranty. I have just check Vodafones website which states that "Except for Apple products, all devices come with our standard 24-month warranty.". surely the Sursignal is a device and should be under warranty still?

[duncanblowe]

Except as is often the case, the link provided doesn't work. It gives access denied. Not very useful!

[gsmsecure]

Please take a look at my post (link below) in relation to SureSignal V3 units failing with all lights out and the reasons why..

IF YOUR DEVICE HAS FAILED WITH THE LIGHTS OUT THEN THERE IS A GOOD CHANCE INTERNAL COMPONENTS HAVE BEEN DESTROYED BY HEAT AND CONTINUING TO LEAVE IT CONNECTED CARRIES A SMALL FIRE RISK. VODAFONE SHOULD NOT BE RECOMMENDING ANY OTHER ACTION THAN TO REMOVE IT FROM THE MAINS IMMEDIATELY.

Please report the failed unit to Trading Standards via Consumer Direct on 0345 4040506 who are investigating why so many of these units are failing catastrophically and that they are potentially a fire hazard when they do fail.

Trading Standards need to know about any failure where all lights are out as it is suspected that components on the power supply PCB has suffered extreme heat or voltages. Whether or not Vodafone replace under warranty or you have been told to go buy another, report it.

If you were near to the unit when it failed you probably would have witnessed a loud bang with a bright flash.

These units fail anytime from new within a week to around two and a half years. Consumer law covers you to claim compensation or a refund as you should have reasonably expected it to have lasted longer.

You can use the UK courts to claim for up to six years from date of purchase so even if yours failed a while ago you can still make a claim.

For over three years Vodafone claim these devices are reliable and safe and have not addressed why so many are failing with heat damaged components inside.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead...