Sure Signal Box Issue

[rneil35]

Hi,

We have installed a pair of Vodaphone Sure signals for a workplace and connected them back to the Draytek Router however we cannot get them to work. Both sure signals are registered online 

BAD01 Serial Number *42152707321

Status:Registered
BAD02 Serial Number *42152707198

Status:Registered

However the lights on the devices never change to show either of them are working properly there is always one red and two amber lights.

A traceroute from the Draytek Router is as follows,

traceroute to 212.183.133.179, 30 hops max through WAN2 protocol ICMP
1 185.73.154.73 10 ms
2 46.226.0.169 20 ms
3 46.226.0.161 20 ms
4 46.226.0.173 10 ms
5 46.226.0.130 20 ms
6 141.136.100.217 20 ms
7 141.136.106.18 20 ms
8 195.2.22.217 20 ms
9 Request timed out. *
10 Request timed out. *
Trace complete.

The devices are patched directly into the LAN Port on the Draytek. 

IP Address        MAC Address           Netbios Name        Interface   VLAN   Port   
192.168.1.100     E0-41-36-1A-E4-E0                         LAN1        ---    P2     
192.168.1.102     E0-41-36-1A-E4-ED                         LAN1        ---    P1  

Any idea why these Sure signals are not working?

regards

Ryan Neil

[Tash]

I'm glad to hear this is now up and running for you @rneil35. If you need anything else in the future, let us know and we'll be happy to help.

[shoddybusiness]

Mine's still not working. 10 days & counting .....

[Tash]

@rneil35 I've received a response from the team in relation to adding the IP address to our Whitelist. They've confirmed that this is a private address range, and therefore cannot be added.

So we can ensure that your address range is on our Whitelist, please can you confirm your public IP address? This can found via whatsmyip from a PC that is connected to your network.

[rneil35]

Hi Natasha,

The data filter is enabled by default see attachment.

regards

rneil35

[gsmsecure]

I think what they are trying to tell you that the IP address you gave is your internal network IP and not the Internet (outside world facing) IP address.

Although yes, internally the IP is private and cannot be set but the response should have been more detailed...

"WHAT IS YOUR INTERNET IP ADDRESS?" so it can be checked with the whitelist..

Google "what is my ip" where you will find it from a desktop of phone..

Also, as already suggested and more likely the cause, what is your routers MTU set to?

[gsmsecure]

They look like DNS settings...

Check your WAN address with what is my IP

[rneil35]

Hi,

These are not DNS Setttings we assigned the Draytek the public ip address 185.73.154.74.

regards

rneil35

[gsmsecure]

You have two static IPs?

[rneil35]

Hi,

We applied the following routed subnet for the SureSignal

185.73.154.72/30

185.73.154.72 - 185.73.154.75

Network: 185.73.154.72/30
Broadcast: 185.73.154.75
Host: 185.73.154.73 Gateway IP
Host: 185.73.154.74 Draytek IP

regards

rneil35