Sure Signal Dead???

[PHIAN01]

I have a sure signal v2 and it has no lights on at all.  Can anyone tell me if this is a dead unit?  Is there a warrenty with these things?

Pretty gutted as I have no signal in my home and this is the only thing that is keeping the calls working.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[PHIAN01]

My IP Address: 92.24.145.148

Output from tracert:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms NEWROAD [192.168.1.1]
2 34 ms 33 ms 34 ms host-92-24-144-1.ppp.as43234.net [92.24.144.1]
3 36 ms 37 ms 37 ms host-78-151-225-49.static.as13285.net [78.151.22
5.49]
4 39 ms 36 ms 37 ms host-78-151-225-60.static.as13285.net [78.151.22
5.60]
5 122 ms 43 ms 43 ms host-78-144-11-85.as13285.net [78.144.11.85]
6 49 ms 43 ms 42 ms host-78-144-10-130.as13285.net [78.144.10.130]
7 45 ms 47 ms 59 ms lndgw2.arcor-ip.net [195.66.224.124]
8 44 ms 44 ms 43 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Andrew>

Speedtest.net

ping: 52ms

Down: 1.22Mbps

Up: 0.54Mbps

Serial Number of Unit: 40120905035

Hope this helps

[Retired-James]

Hi PHIAN01,

All of the tests you’ve done look fine but can you confirm if you get the power light or is there no lights what so ever showing on the box?

If you don’t even get a power light, you’ll to send it for repair if it’s less than 2 years old.

James