Sure Signal Failure, - after working fine for months

[nieland]

Taken this from Template: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Issue-not-listed/td-p/2391847)

The issue :
Suresignal failure after working fine. No known changes to network, firewall, router, etc. Have done reset

What light sequence:
Light 1 = Constant
Light 2 - becomes constant for a few minutes after flashing
Light 4 - flashes after Light 2 becomes constant. But does not connect.
Then all lights go out, then Light 1 then comes on, sequence starts again

Speed test results:
Download 174.91Mbps Upload 192.36 Mbps (Gigaclear FTTP)

External IP address
= 88.202.203.240

Sure Signal serial number: 21196868521

The results of a traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms pfSense.localdomain [10.10.12.1]
2 <1 ms <1 ms <1 ms 192.168.1.254
3 3 ms 3 ms 3 ms 88.202.203.254
4 4 ms 3 ms 3 ms te0-0-0-21.rcr21.lhr01.atlas.cogentco.com [149.6.8.201]
5 5 ms 7 ms 5 ms be2036.ccr42.lon13.atlas.cogentco.com [130.117.48.153]
6 5 ms 5 ms 5 ms be2871.ccr21.lon01.atlas.cogentco.com [154.54.58.186]
7 12 ms 4 ms 4 ms ae14-xcr1.lns.cw.net [195.2.22.21]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

Cannot connect to Vodafone service on 212.183.133.177

Thank you!

[Rahim]

@nieland I've checked your Sure Signal and can see it hadn't configured correctly on our server. 

I've updated your settings and resynced your device to help resolve your issue. 

Please allow 6 hours for your Sure Signal to obtain a connection and to start working again. 

Let us know if the issue continues. 

[shoddybusiness]

I've got exactly the same problem.
I replaced old iPhone 5 with iPhone 6 & tried to change registry on suresignal. Old blackberry still worked, but new iPhone 6 didn't. And still doesn't. I've spent MANY hours on LIVECHAT with no explanation. I even bought a new suresignal and that doesn't work either. It just flashes "setting up" or "can't access Vodafone". Also, website won't allow new users to be added.
Feedback is wholly unacceptable.
The solution, of course, is to provide a better signal. BTW, I live in central London.
Old serial no. 21196953414 . New serial no. 42164450118

[nieland]

Thank you for looking at this, but I am afraid it has made no difference (I am now back at the site). Have done a hard reset some 7 hours ago, and the light sequence is still the same. No synchronisation.

Please advise!

Thank you. 

[cineriv]

Hi nieland,

Your serial number indicates to me that you have a V1 Sure Signal.

If this is the case, your symptom of the cycling lights indicate a degraded power supply.

Options open to you ......

Firstly have a look around for a 12 volt D.C. power supply with a capacity of at least 1.5 Amps and the correct connector that you could try to prove that the fault is the power supply. Such units can be found on appliances like external hard drives, printers, monitors,

routers etc.

Or you can obtain a new power unit from Amazon or Ebay for around £10 -12 including delivery. Just search for "Sure Signal power supply" 

Regards,

Mike.

[Rahim]

@nieland I've checked your serial number and can see your Sure Signal last made contact with our server on 4 December 2016. 

Please can you let us know if the advice given by @cineriv helped resolve your issue? 

[nieland]

Thank you, I shoud have a new PSU tomorrow when I am back on site, and will check then.

Unit is currently unpugged.

[nieland]

Replacement PSU now fitted, - and yes it all works again now.

Thank You!

[Rahim]

@nieland Fantastic to hear! 

Thank you for letting us know