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I'm running out of useful things to suggest 
I've seen people running fine over a Virgin connection, and that IPSEC option is normally all that needs to be altered.
Have you reset the suresignal since changing ISP, not sure why that would make a difference, but it could be stuck in some kind of old connection loop
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I've checked and can see the IP address is matched in our whitelist.
The light sequence in this thread is due to a hardware failure.
Please reset the Sure Signal.
If you're still having issues, please provide the following:
- Your speed test results
- Your ping test results
- The Sure Signal Serial number
- The results of a traceroute
VSS Traceroute command
- On a PC:
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply
This will help us get the quickest possible resolution for you.
@mparkhurst - Yes your IP address is registered on our whitelist.
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
- Your speed test results from here.
- Your ping test results from here.
- Your external IP address from here.
- The results of a traceroute.
VSS Traceroute command
- On a PC:
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear.
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
@mparkhurst - Please try a factory reset of the Sure Signal:
- Connect device to internet and power supply
- Press and hold down reset button – located near the internet port
- Wait for 20 seconds
- Release the reset button
- All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.
Also please check that your Sure Signal has been assigned an internal IP address by your router.
The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.
For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.
If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.
Can you make sure that you’re opened all the relevant ports?
Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.
Please see the following for a list of port numbers and IP addresses that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.
Ports and Protocols:
- 8 – TCP/UDP (All routers)
- 50 – TCP/UDP (All routers)
- 53 – TCP/UDP (Virgin Super Hubs)
- 67 – UDP (Virgin Super Hubs)
- 68 – UDP (Virgin Super Hubs)
- 123 – UDP (All routers)
- 500 – UDP (All routers)
- 1723 – TCP/UDP (BT Home Hubs)
- 4500 – UDP (All routers)
- 33434 – 33445 – UDP (Virgin Super Hubs)
Destination IP Addresses:
- 212.183.133.177
- 212.183.133.178
- 212.183.133.179
- 212.183.133.181
- 212.183.133.182
- 212.183.131.128
