Sure Signal Problem - BT Infinity?
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12-09-2013 11:09 AM
Hi, I have been having issues trying to get SS working. I have tried 3 different units, all which see to work for a day then just stop for no reason with internet light flashing slowly white. After a router reboot it seemds to come back for a day or so.Is there any way I can have it so that I dont have to keep rebooting? I have tried reset on the device before rebooting but this doesnt seem to reconnect after waiting hours.
Please see tracecert results and othewr details below: -
Down Speed - 25MB
Up Speed - 5MB
Ping Test - 17MS, Jitter 3MS
External IP - 86.174.17.105
SS Serial No - 40131002079
Tracecert results: -
Tracing route to 212.183.131.177 over a maximum of 30 hops
1 1 ms 5 ms 2 ms 192.168.10.1
2 8 ms 10 ms 4 ms 217.32.142.2
3 7 ms 6 ms 6 ms 217.32.142.30
4 10 ms 5 ms 5 ms 213.120.163.14
5 6 ms 8 ms 7 ms 31.55.165.227
6 7 ms 6 ms 5 ms 31.55.165.109
7 5 ms 7 ms 7 ms acc2-xe-3-3-0.mr.21cn-ipp.bt.net [109.159.250.23
4]
8 13 ms 14 ms 15 ms core1-te0-13-0-16.ilford.ukcore.bt.net [109.159.
250.166]
9 16 ms 21 ms 16 ms peer1-xe3-0-0.telehouse.ukcore.bt.net [109.159.2
54.215]
10 18 ms 18 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
11 15 ms 14 ms 14 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * *
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13-09-2013 09:36 AM
Hi asaumtally
Are you using a Home Hub router?
If yes then we’re investigating this issue here.
At the moment we don’t have an update available, but we’ll update that thread as soon as one is available.
Thanks
Sukhi
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13-09-2013 09:38 AM
Hi Sukhi,
No we are using a Draytek router which supports VDSL. I managed to get it working by powering off the router then back on. Do you know if we will need to do this regularly?
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14-09-2013 11:36 AM

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15-09-2013 05:10 PM
That was back in May and there's been no update since then?
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16-09-2013 01:52 PM
