Sure Signal SOS

[GlennM123456789]

I have setup sure signal, and all is well on my phone, but other users that I have setup only connect with SOS on 3G.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[GlennM123456789]

Download Speed: 7.01Mbps

Upload Speed: 0.85Mbps

Packet Loss: 0%

Ping: 56ms

Jitter: 9ms

External IP: 154.32.16.87

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  172.16.17.1
  2    50 ms    48 ms    47 ms  gateway.uk.psie.net [154.32.253.1]
  3    48 ms    49 ms    51 ms  reserved.uk.murphx.net [109.170.249.81]
  4    50 ms    49 ms    49 ms  154.32.0.5
  5    51 ms    51 ms    51 ms  linx-gw.ltn1.intl.telstra.net [195.66.224.14]
  6    54 ms    50 ms    50 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  7    52 ms    50 ms    50 ms  85.205.116.14
  8     *        *        *     Request timed out.

Serial Number: 40123606085

[Retired-Andy]

Hi GlennM123456789,

Thanks for the information. Everything looks fine with your traceroute and your IP address is on our whitelist.

I can see your Sure Signal connected to our servers yesterday at 15:40. Just to be sure, is the number that you’re adding a Vodafone number?

Thanks

Andrew