Sure Signal - Suddenly stopped working

[Cath2]

My Sure Signal box has suddenly stopped working, no lights and a faint buzzing sound.

Looking at replies to other posts looks as if it is a problem with the unit.  I have unplugged it .

Is there any point in attemping to talk to vodaphone about this, other posts suggest I will just  be told to buy a new one.

Cath

[Tash]

@Cath2 @starhousedennis If you need any assistance after following @BandOfBrothers' advice, please follow the details in the private message I've sent to you both and we'll be happy to help.

[gsmsecure]

@starhousedennis

Can you post the date of purchase?

On the back of the unit, there is a label, can you put details of the serial number and any other information you think is relevant. If you still have the original box, there will be a date on it, can you also let me know these details?

Thanks

[starhousedennis]

Was despatched by post from Vodafone 30/06/2017

Serial number 42171487962

Date on box sticker 04/13/17

Vodafone's Social Media team have been in touch, but no progress yet.   They'd "love to help get this sorted" but just keep asking more questions. No progress yet.

Thanks for your involvement

[gsmsecure]

Have you contacted the BBC Watchdog programme?

I will relay the information given today,  can you keep hold of your device and do not allow Vodafone to collect or ask you to hand over the device in exchange for a new one.

The one you have there is crucial in proving units supplied after August 2015 are still affected as they made a big issue of convincing Trading Standards that all units supplied after this date was a newer version.

The device you have from its serial number and manufacturing date potentially proves this was a lie.

If Vodafone reqiest the device, please do not let it out of your hands and contact me directly as I'll ensure you get the replacement but keep the original for 3rd party testing.

I'll PM you my contact number.

If this proves that Vodafone potentially lied and misled Trading Standards then the can of worms will be opened as they told them there were no older versions available for testing which may now prove they are in fact identical.

[Gemma]

@starhousedennis - I’ve searched for your email via the address you’ve registered to the Community with and nothing’s showing.

If you’ve sent us your details via the link @Tash gave, please let us know the email reference from the auto reply (it looks like #123456).

We can then help to get this resolved. 

[uk_coops]

Mine just stopped working (no lights, faint buzzing sound) although it's coming up to 3 years now since I purchased (as I've still got the box and receipt). My problems last time was a zero supply of suresignals for months and then finally having to pay £100 for the privilege of having poor signal!

Reading through here going to the shop or phoning up doesn’t seem to be worth the hassle but thanks about the advice about faulty units! Most electrical items I own last longer than 3 years!

[Tash]

@uk_coops We'll be happy to help! Please contact our team directly through the details I've provided in the private message I've sent. We'll then be in touch.