Sure Signal Support Number

[BostonairLTD]

I have been having trouble with my Sure Signal for about a week now and the Vodafone Customer care is no help. My Sure Signal V3 has a flashing power light and the last two lights solid orange. On the forum it says it is not activated however it is registered on my Account. Who can I call to help me get it sorted, I have all the requirements for the Sure Signal and I am getting quite frustrated with it!

[Retired-Matt_B]

Hi @BostonairLTD, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[BostonairLTD]

Hello Matt_B

I have tried to do this however my Anti-virus won't let me run the Ping test.

From the speed test I get around a Ping of around 25ms, 95Mbps DL and around 25Mbps UL.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1            <1ms             <1ms              <1ms        10.0.0.254

2               *                    *                     *             Request timed out.

3               *                    *                     *             Request timed out.

 it did this for the rest too

[Retired-Matt_B]

Hi @BostonairLTD,

We'll need you to provide all the infromation asked for from the information above.

Without the rest of the information, we'll be unable to assist.

Thanks,

Matt