Sure Signal V1 Not Working

[garrycav]

My sure signal is not working and I haven't found any thread showing similar issues.  I've reset it numerous times, tried a different power adapter, set up the correct port forwarding etc.

Light one comes on, then the second light, after a while the first light starts to flash, periodically it goes solid again, and then starts to flash again.  All this time the 2nd light remains solid.

Serial number is 21227752892

[BandOfBrothers]

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Ensure your phone is set to connect to 3G in its settings. 

[garrycav]

I've been through all those threads and many others, my specific issue doesn't appear to be mentioned anywhere.  My box has been working for a number of years and then it just stopped several weeks ago.  I've tried all the suggested troubleshooting steps.  More info:

Your speed test results:

Down - 12.2 Mbps

Up - 1.1 Mbps

Ping - 13 ms

Your external IP address:

86.6.30.115

The results of a traceroute.

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     8 ms     7 ms     9 ms  10.27.136.1
  3    10 ms    11 ms    12 ms  nrth-core-2b-xe-121-0.network.virginmedia.net [80.3.131.33]
  4     *        *        *     Request timed out.
  5    14 ms    11 ms    24 ms  nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
  6    15 ms    37 ms    23 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
  7    48 ms    24 ms    19 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  8    27 ms    15 ms    18 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[garrycav]

I think I've found the issue, I'm a Virgin Media customer and there is a known issue.  Can someone from Vodafone confirm?

Tracert doesn't complete so no route to server?

[BandOfBrothers]

Their has been a lot of discussion regarding Virgin Customers and issues connected to the Sure Signal Box. 

One such thread is ->

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-V3-not-working-even-after-resetting/...

[Rahim]

@garrycav @BandOfBrothers 

This issue has now been resolved. 

If you're still experiencing issues, please power down your router and Sure Signal for at least five minutes. Once you reboot, your Sure Signal should be working. 

If not, please follow our Sure Signal troubleshooting guide.