Sure Signal V1 Stopped Working

[jlgolding]

My sure signal V1 stopped working 4 days ago.  The power light is on and the internet light flashes occasionally. I have worked through trouble-shooting and resetting.  My broadband is working fine.

The answers to the template questions are as follows.

Download speed 33.66 Mbps

Upload speed 1.76 Mbps

Ping 15ms

IP Address 209.93.114.74

Serial No: 21224646139

Traceroute results:
Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms     4 ms     4 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    14 ms    13 ms    13 ms  be3-3106.psb-ir02.plus.net [195.166.143.140]
  5    14 ms    13 ms    15 ms  195.99.125.138
  6    13 ms    24 ms    13 ms  62.172.103.23
  7    14 ms    13 ms    14 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.23
6]
  8    15 ms    13 ms    21 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[BandOfBrothers]

Hi,

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[jlgolding]

Thanks for the suggestion, but unfortunately I don't have a suitable alternative power supply.

[BandOfBrothers]

You're welcome. 

This would be a good option to try as this has resolved issues like yours previously. 

Do you perhaps know anyone with a power cable like the ones suggested. 

[ChazzD]

@jlgolding

I've had a look at your Sure Signal and some of the registered details appeared to be incomplete. I've now updated these for you and processed a resync on your Sure Signal. Please wait 6 hours before resetting the device.

Let us know how you get on. 

[jlgolding]

Sure signal now back up.

Thanks for your help.