Sure Signal V1 no 3G connection

[ZH875]

Hi, after a 6 month period of not being used I reconnected my sure signal v1. I eventually I got a 3G signal but that has since stopped. I have port forwarded my bt hh4 router and reset the sure signal but still only get lights 1 2 and 4 on. No phones on the list get a 3G signal. serial is 21196985903 can you re sync it from your end please.

[ZH875]

.

[Gemma]

Hi @ZH875

Your Sure Signal is on the old firmware. I’ve requested this to be updated for you.

Please leave it switched on for at least 24 hours and don’t reset it.

If it’s still the same after this, please take a look at our Sure Signal Troubleshooting thread.

If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[ZH875 · Accepted solution]

All working now. Thanks