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Solution

Sure Signal V1 stopped working

jimbobmob
2: Seeker
2: Seeker

Hi

 

My sure signal box has stopped working - no phone signal at all. It was fine yesterday but since this morning it has not worked at all.

I have reset the box and have lights 1,2 and 4 on but still no phone signal. I have also turned phone on and off, reset router etc.. still no luck.

This happened about a year ago and it needed updating by Vodafone, perhaps this is needed again?

 

I have also done the tests you have asked other people - results as follows

 

Download 4.68Mbps

Upload 0.98Mbps

Ping 25ms

Jitter 2ms

IP 94.8.58.120

serial no 21230722239

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Taylor>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     4 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    24 ms    23 ms    23 ms  te0-0-0-3.pr0.bllon.ov.easynet.net [89.200.135.1
66]
  4    26 ms    26 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    28 ms    23 ms    23 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Taylor>

 

Please can you help me

Thanks

James

 

1 ACCEPTED SOLUTION

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

Hi jimbobmob,


I can see that your Sure Signal appears to have connected to our systems last night.

 

Has the issue now been resolved?

Thanks,

Matt B

View solution in original position

2 REPLIES 2

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

Hi jimbobmob,


I can see that your Sure Signal appears to have connected to our systems last night.

 

Has the issue now been resolved?

Thanks,

Matt B

jimbobmob
2: Seeker
2: Seeker
Hi Matt

Yes it has come back to life again.

Thanks
James