Sure Signal - V2 - Stopped working

[rich_g]

Power and first light on.
worked until a couple of weeks ago
tried reset a couple of times.
shows as active on site but i'm unable to add new user or de-register sure signal. error -

Sorry – there seems to be a problem.
Something went wrong, sorry. Our techs are working hard to get it sorted - so please pop back later.

speed test
[URL=http://www.speedtest.net/my-result/4521503559][IMG]http://www.speedtest.net/result/4521503559.png[/I...

ping test
[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/127339545.png[/IMG][/URL]

IP: 86.191.166.244
IPV6: ::ffff:56bf:a6f4

traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.254 (192.168.1.254)  1.173 ms  0.853 ms  0.788 ms

 2  217.32.144.165 (217.32.144.165)  23.795 ms  23.159 ms  22.891 ms

 3  217.32.144.206 (217.32.144.206)  24.643 ms  24.942 ms  23.320 ms

 4  212.140.235.98 (212.140.235.98)  26.638 ms  25.722 ms  26.319 ms

 5  217.41.169.233 (217.41.169.233)  25.893 ms  26.013 ms  27.356 ms

 6  217.41.169.109 (217.41.169.109)  26.522 ms  27.265 ms  26.328 ms

 7  acc2-xe-5-1-2.sf.21cn-ipp.bt.net (109.159.251.243)  25.135 ms

    acc2-xe-5-2-2.sf.21cn-ipp.bt.net (109.159.251.247)  25.835 ms

    acc2-xe-1-2-0.sf.21cn-ipp.bt.net (109.159.251.195)  25.423 ms

 8  core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141)  37.241 ms

    core1-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.169)  32.794 ms

    core1-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.33)  32.522 ms

 9  host213-121-193-148.ukcore.bt.net (213.121.193.148)  33.063 ms

    host213-121-193-152.ukcore.bt.net (213.121.193.152)  52.511 ms  31.391 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  33.998 ms  35.859 ms  31.300 ms

11  85.205.0.93 (85.205.0.93)  34.291 ms  32.802 ms  33.946 ms

12  * * *

13  * * *

14  * * *

[Amanda]

Hello @rich_g

Thanks for your post. 

Unfortunately we're not able to see any results on those links. 

Please post back with - 

Your speed test results from here.

Your ping test results from here.

Your Sure Signal serial number:

This will help us get the quickest possible resolution for you.

Thanks,

Amanda

[rich_g]

Thanks Amanda,

details as follows:

Serial number: 40111328221
Registered on: 02/06/2011
Sure Signal status: active

[Sukhi · Accepted solution]

@rich_g

We can see that the SIM information on our back end system was incorrect, we’ve re added your number.

Please allow up to 6 hours, after this you’ll need to perform a hard reset on the phone. Depending on what phone you have, please either take out the battery and SIM. If the battery is not removable, hold down the home button whilst the phone is switched on.

To manage your Sure Signal login into My Vodafone. Next to your primary number you’ll see manage, click this which will take you to services and on the left hand side you’ll find your Sure Signal