Sure Signal V2, flashing lights

[mikeclough]

We have had our Sure Signal for a couple of years and it has been mostly trouble-free. Recently we have been unable to use our mobile phones (No Service) and both the 'system' and 'phone' lights flash continuously. In the past I have had success doing a 30 second reset, but this is not doing the trick this time. What do the flashing lights signify?

[mikeclough]

I've re-run the tests as you suggested. Speeds are down compared to previous broadband supplier.

Ping Test: 115ms

Jitter: 33ms

Packet Loss: 0

Download speed: 2.18

Upload speed: 0.37

External IP address: 86.154.140.13

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 5 ms 4 ms 3 ms BThomehub.home [192.168.1.254]
2 44 ms 31 ms 31 ms 213.123.108.250
3 33 ms 31 ms 31 ms 213.123.108.145
4 67 ms 33 ms 31 ms 213.1.69.194
5 81 ms 36 ms 36 ms 31.55.165.103
6 32 ms 33 ms 31 ms 31.55.165.205
7 31 ms 34 ms 31 ms 31.55.165.109
8 30 ms 30 ms 30 ms acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
0.230]
9 45 ms 42 ms 41 ms core1-te0-4-0-0.ilford.ukcore.bt.net [109.159.25
0.129]
10 41 ms 71 ms 70 ms peer1-xe3-2-1.telehouse.ukcore.bt.net [109.159.2
54.209]
11 229 ms 71 ms 43 ms lndgw2.arcor-ip.net [195.66.224.124]
12 41 ms 40 ms 66 ms 85.205.116.10
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Ian_]

Hi mikeclough,

Thanks for supplying this.

There's a couple of things we need to check. 

Have you got the ethernet cable in the correct (yellow) ethernet port?

It might be worth trying a different ethernet too. 

Also make sure you're not using the internet connection for anything else as the upload speed is down as you mentioned.

Thanks

Ian

[mikeclough]

Yes, the ethernet cable is plugged into the correct port.

I powered down the Sure Signal for a full day, then powered it back up again. Now it is working! 

[Ben_H]

Hi mikeclough,

That's great news! If you need any further support, let us know here. If your speedtest results still show quite low, it's also worthwhile discussing your speed options with your ISP.

Cheers, Ben 

[mikeclough]

So, now the SureSignal is working - but only for my wife's phone. My daughter's iphone is also registered, but she gets 'No Service' regardless of how close she is to the SureSignal box. I removed her from the list of users and then added her again, but still no joy. There are only the two users - my wife and my daughter. 

Any ideas what could be wrong?

[Retired-Simon]

Hi mikeclough

You’ll need to de-register her number for 24 hours before re-adding.

How long was she de-registered for?

Thanks

Simon

[mikeclough]

I only de-registered my daughter's phone for a few minutes. I'll try doing it for 24 hours as you suggest. Thanks.

[mikeclough]

I'm posting an update, reporting success, just in case what I've done is of some use to others.

Our Sure Signal V2 has been pretty much out of action for 3 weeks. Typically through the day I would see both the system and phone lights flashing for extended periods, then no lights (apart from the red power light). Some days the box would 'connect' for a very short period and I would see a steady system light, but it rarely lasted for long. Most of the time there was just the red power light on.

The Sure Signal box had been directly connected by ethernet cable to our recently-installed BT Home Hub 4, with both boxes sitting just a couple of feet apart in our hallway. In desperation, thinking there might have been some sort of interference between the two boxes, I moved the Sure Signal box into an upstairs bedroom and connected it to our home network via Powerline adapters. It has now been working OK for 24 hours!

[Ben_H]

Hi mikeclough,

Many thanks for sharing that info! I'm glad to see moving the Sure Signal has helped performance. 

I've tagged your post to help other Homehub 4 users who are having similar problems.

Cheers, Ben

[mikeclough]

Another thing to add, I replaced the unshielded ethernet cable provided with the Sure Signal V2 with a shielded cable, just in case there was any interference.

Thanks for your help.