Sure signal and bthomehub

[Domtail]

My suresignal v1 stopped working to boost my signal so bought a v3. Now I have great 3G I think but cannot connect either iPhone or ipad to my bt wifi. Totally stumped. Please help

[Retired-Andy]

Hi Domtail,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andy

[Ben_H]

Hi Domtail,

This is a first for me.

Do the devices connect to Wi-Fi OK when the Sure Signal is switched off? Have you also connected both devices to iTunes to check for any updates?

Let me know the details Andy has asked for too in case that helps shed more light.

Cheers, Ben