Sure Signal V2 problems

[scalpes39]

I have been a Vodafone customer for 10+ years, and had a sure signal for several years. Its always been a love hate relationship with the Sure Signal to be honest - it has never really worked properly. Now, however it generally works less and less. I work from home in a suburban area and still struggle to get a decent signal. Sure Signal is the only way I can do my job properly as I work from home a lot.  I am basically at the end of my tether with this device. Its awful. I have done all the configuration requested, all the port forwarding etc etc. it will work for 30 minutes then reset itself, then stop working all day. So a couple of questions - Does the device need to have a static IP address? - If so this is causing huge problems to my internet connection and not really possible to do it would seem. Secondly is Version 3 remotely better? 

[ChazzD]

@scalpes39

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.