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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73731 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203313 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal 3 and Home Hub 5

i have gone through the troubleshooter, and the other listings with similar problems, but this seems slightly different. i have a solid red power light and two solid white icons for internet and signal.( "in use" icon not lit).  I have had a resynch,...

jojogobi by 3: Seeker
  • 12658 Views
  • 9 replies
  • 0 thanks

SS Ver 2 no lights just power light

HiI bought the above product a while ago and registered it and it has been working fine. recently it has stopped working and somehow made the signal in the entire property useless. I have been onto my account and removed myself from the service. I ha...

Frequent complete loss of iphone service using Sure Signal

Has anyone else encoutered this? My Sure Signal (v2) appears to be working fine for weeks and then suddenly my iphone 5s does not work at all, even though it may show 3 or 4 bars : no outgoing or incoming calls possible, calling iphone gives unobtain...

Sure signal 3 stopped working, power light on, light one blinking

As above, sure signal was working fine, then all of a sudden stopped working, red power light is on, first, internet light is blinking on and off slowly, others are all off. Have tried resetting, light combination is not shown in trouble shooting gui...

SamBell by 2: Seeker
  • 12823 Views
  • 9 replies
  • 0 thanks

Resolved! Sure signal v1 problems

I upgraded both of my phones on tuesday and changed the sims to nano sims, since then i have not been able to get a signal from our sure signal, i have tried everything on the forums from rebooting the sure signal, removing the numbers and adding aga...

amzeus76 by 2: Seeker
  • 16164 Views
  • 21 replies
  • 0 thanks

Help Deregistering Sure Signal

Hi. I moved my account from Vodafone to another provider and can longer log-in to my account to de-register my Sure Signal.  Can you check whether I had previously de-registered and, if not, help me do so please. Thanks, Mark.

maxume by 2: Seeker
  • 11149 Views
  • 3 replies
  • 0 thanks

Sure Signal 3 has Stopped Working

Hi My Sure Sgnal 3 has stopped working having been fine since November last year. I have a solid red light and a slow flashing internet light and nothing else.I have de-registered and re-registered it and tried the reset as suggested in your troubles...

gbutler1 by 2: Seeker
  • 10795 Views
  • 2 replies
  • 0 thanks

Sure signal via radio wifi

We have just moved and have wifi via radio (rather than satellite or fixed line). Our phone signal is shocking so were going to get sure signal but I've noticed it's not compatible with all routers / types of broadband. Does anybody know if it works ...

Vodaphone/Lebara signal booster device.

Looking for advice regarding signal boosters and what can use them. Popped into Vodaphone today to ask about a signal booster for use in a rural area I am looking to move to that has very poor reception and was pointed to a £100.00 device that makes ...

George55 by 1: Seeker
  • 14147 Views
  • 1 replies
  • 0 thanks

Cannot register - Website not working

I have been trying to log onto the website for the past few days to register a Sure Signal but the site says:SorrySome parts of our site aren't available at the moment. We're working hard to get things back to normal. Anyone know when it will be work...

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