Sure Signal V3 - Flashing Red Light, two solid Orange lights

[bwakem]

VSS3 flashing red power light, internet light off, other 2 lights solid orange.

Has not worked for several months.

Have tried reseting it.  De-register and re-registering.  Different ethernet cable, different router port.  Router shows it is connected to it and has been assigned an IP via DHCP.

Speed test results:

Ping 5ms

Down 48.24Mbps
Up 7.19Mbps

IP: 86.149.78.216

Serial: 40131571461


$ /usr/sbin/traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
 1  192.168.0.1 (192.168.0.1)  0.481 ms  0.648 ms  0.879 ms                                                                                                                                                                                                                                                                                                                
 2  217.32.147.12 (217.32.147.12)  6.544 ms  6.710 ms  7.130 ms                                                                                                                                                                                                                                                                                                            
 3  217.32.147.78 (217.32.147.78)  8.076 ms  8.278 ms  8.311 ms                                                                                                                                                                                                                                                                                                            
 4  213.120.156.194 (213.120.156.194)  10.120 ms  10.535 ms  12.120 ms                                                                                                                                                                                                                                                                                                     
 5  213.120.178.71 (213.120.178.71)  11.907 ms  12.350 ms  12.555 ms                                                                                                                                                                                                                                                                                                       
 6  217.41.168.109 (217.41.168.109)  14.193 ms  8.239 ms  8.298 ms                                                                                                                                                                                                                                                                                                         
 7  acc2-te0-7-0-4.l-far.21cn-ipp.bt.net (109.159.249.200)  8.849 ms 109.159.249.248 (109.159.249.248)  9.860 ms acc2-10GigE-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.194)  10.504 ms                                                                                                                                                                                    
 8  core3-te0-10-0-20.faraday.ukcore.bt.net (109.159.249.137)  11.644 ms core4-te0-2-0-21.faraday.ukcore.bt.net (109.159.249.135)  11.716 ms core4-te0-10-0-27.faraday.ukcore.bt.net (109.159.255.201)  13.568 ms                                                                                                                                                          
 9  peer1-et-9-1-0.telehouse.ukcore.bt.net (213.121.193.165)  14.989 ms peer1-et-1-1-0.telehouse.ukcore.bt.net (213.121.193.161)  13.442 ms  15.620 ms                                                                                                                                                                                                                     
10  lndgw2.arcor-ip.net (195.66.224.124)  18.841 ms  18.880 ms  21.179 ms                                                                                                                                                                                                                                                                                                  
11  85.205.0.86 (85.205.0.86)  21.082 ms  20.425 ms  21.105 ms                                                                                                                                                                                                                                                                                                             
12  * * *                                                                                                                                                                                                                                                                                                                                                                  
13  * * *                                                                                                                                                                                                                                                                                                                                                                  
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19  * * *                                                                                                                                                                                                                                                                                                                                                                  
20  * * *                                                                                                                                                                                                                                                                                                                                                                  
21  * * *                                                                                                                                                                                                                                                                                                                                                                  
22  * * *                                                                                                                                                                                                                                                                                                                                                                  
23  * * *                                                                                                                                                                                                                                                                                                                                                                  
24  * * *                                                                                                                                                                                                                                                                                                                                                                  
25  * * *                                                                                                                                                                                                                                                                                                                                                                  
26  * * *                                                                                                                                                                                                                                                                                                                                                                  
27  * * *                                                                                                                                                                                                                                                                                                                                                                  
28  * * *                                                                                                                                                                                                                                                                                                                                                                  
29  * * *                                                                                                                                                                                                                                                                                                                                                                  
30  * * *

Thanks,

Brian

[Sleeveboy70]

Hi a few things observed. My router apppears not to see the VSS adapter. If i look at the client list I can see my laptop, PC upstairs partners laptop and mobile phones. It does not show the MAC address of the VSS adapter.I this normal?. Are there any better instructions out there to get these adapters to work with my Belkin router and Virgin media broadband?, as at present its a £69 piece of junk.
PS Sorry for jumping into this thread.

[Big-Gee]

Hi, I keep getting the flashing red light & 2 static orange lights on my V3, it works for an hour then off it goes. 

I've opened the ports as suggested in another post, here's my trace

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Gareth>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.0.1
2 9 ms 8 ms 9 ms 213.1.113.15
3 8 ms 10 ms 9 ms 213.1.118.46
4 25 ms 17 ms 16 ms 213.1.78.102
5 16 ms 15 ms 17 ms 87.237.20.136
6 19 ms 17 ms 18 ms 87.237.20.34
7 19 ms 18 ms 18 ms 80.150.170.153
8 19 ms 17 ms 19 ms 80.157.201.130
9 17 ms 16 ms 17 ms ae22-xcr1.lns.cw.net [195.2.30.61]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Big-Gee]

Anyone from Vodaphone help with this before it goes into sapce on a firework!!!

[Cailen]

@Big-Gee - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• Your Sure Signal serial number:

This will help us get the quickest possible resolution for you.

[Big-Gee]

Thanks for replying  Cailen, here are my results

Speed test - 11.74mbps (down) 1.06mbps (up)

Ping test - packet loss (no results) Ping 16ms jitter 1ms

IP address - 2.29.111.52

Serial number - 42151698141

[leejordan]

Hi,

I am also having this same problem, flashing red light and two solid orange lights.

My speed test shows 105Mbps Download, 6Mbps Upload

Ping test:0% packet loss, Ping 20ms, Jitter 4ms

External IP address: 86.3.85.116 on Virgin Media

Serial number: 40131133114

Traceroute results..

C:\Users\Lee>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  ddwrt.home [10.6.0.1]
  2     9 ms    11 ms     9 ms  cpc24-hers4-2-0-gw.6-3.cable.virginm.net [86.3.8
5.1]
  3    28 ms     6 ms     5 ms  hers-core-2a-xe-004-0.network.virginmedia.net [8
2.30.129.225]
  4     7 ms     6 ms    23 ms  brnt-bb-1c-ae21-0.network.virginmedia.net [62.25
4.42.33]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7   132 ms    21 ms    18 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.210]
  8     *        *        *     Request timed out.
  9    16 ms    18 ms    18 ms  lndgw2.arcor-ip.net [195.66.224.124]
 10    14 ms    18 ms    17 ms  85.205.0.93
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Thanks

Lee

[Retired-Sarah]

@Big-Gee I can see it's registered successfully, please take a look at the below instructions for further help:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

@leejordan I can see that your Sure Signal’s also recently spoken to our Network, please can you also follow the instructions above .

[Big-Gee]

The lights dont go off until you release the reset button, I've tried your way & they wont go out whilst holding the button.

My V2 worked fine so why is the V3 a real pain for loads of vodafone customers? I'm wishing I saved the £70 & moved to another network now

[leejordan]

Hi,

I have the same problem. The lights don't go out until after I release the button. Situation still the same.

Lee

[leejordan]

Hi Tech Team,

Do you have any update on this problem please? Your suggestion did not work.

Thanks

Lee