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15-02-2017 12:05 PM
Hi,
My Vodaphone Suresignal has stopped working yesterday after many months of being fine. It just sits on the red solid light and the first white light flashing. I have tried a reset but the lights will not flash even when I hold it down for 30secs. If it turn it off it just comes back on with the 1st white light flashing:
Serial: 42144734599
Speed: 62.01
Ping: 11ms
IP: 86.161.58.153
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms <1 ms <1 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * 9 ms 9 ms 31.55.186.177
4 10 ms 9 ms 9 ms 31.55.186.184
5 9 ms 9 ms 9 ms 195.99.127.58
6 11 ms 12 ms 13 ms host213-121-193-183.ukcore.bt.net [213.121.193.1
83]
7 9 ms 9 ms 9 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.23
0]
8 9 ms 9 ms 9 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
24-02-2017 12:52 PM
The next step would be to test the Sure Signal at a different location, maybe at a friends house.
This will help determine if the issue lies with the Sure Signal itself or the setup that you have.
24-02-2017 01:25 PM
Ok I switched it off and on. And now it wont come on at all, tried in different sockets. Assume this means the unit is dead?
No lights at all are showing as on.
24-02-2017 07:59 PM
@Opaltine So we can help, please follow the instructions in the private message I've sent to you.