Sure Signal V3 has stopped working

[labaker05]

I have a Sure Signal Version 3 and have tried resetting it which hasn't made a difference.

Please see below the information requested in the template:

What light sequence you're seeing:

Red power light flashing and solid amber phone light. 

Your speed test results : 

 PING

25 ms

 DOWNLOAD

74.83 Mbps

 UPLOAD

17.45 Mbps

Your external IP address:

 51.9.95.165

Your Sure Signal serial number:

 43152159125

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    37 ms     1 ms     1 ms  dsldevice.lan [192.168.1.254]

  2     *        *        *     Request timed out.

  3     *        *       12 ms  137.hiper04.sheff.dial.plus.net.uk [195.166.143.137]

  4    11 ms    11 ms    12 ms  be3-3104.psb-ir01.plus.net [195.166.143.136]

  5    10 ms    10 ms    10 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.130]

  6    13 ms    12 ms    12 ms  peer6-hu0-6-0-6.telehouse.ukcore.bt.net [195.99.127.3]

  7    12 ms    12 ms    11 ms  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net [166.49.211.228]

  8    12 ms    11 ms    11 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Please help

[daithiskibb]

I am having same problem since Sunday 23rd July.

Download speed is fine, ping test , traceroute all fine and all lights are as they should be. Has been working for last 5 months without problem. Vodafone are not being helpful at all. 

I've tried it in my neighbours house and it doesn't work there either. 

Anyone out there had same issue. 

[Tash]

@labaker05 Please ensure that your Ethernet cable is plugged into port one. If this doesn't improve things, please test a different cable in the Sure Signal.

If you continue to have issues, please let us know how you get on after completing our troubleshooting steps.

[labaker05]

Hi Natasha,

Do you mean port one on the back of the router? if so it already is and the cable is also plugged into the yellow hole thats labelled 'modem/router' on the Sure Signal.

[Alex]

@labaker05 That's correct, thanks for letting us know. 

Have you had chance to try a different Ethernet cable?