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14-09-2017 05:55 PM
No lights, seems dead
14-09-2017 07:48 PM - edited 14-09-2017 07:49 PM
Can you try it in another socket ?
Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services on 191 or Live Chat.
These come with 24 months Manufacturing Warranty but with the v3 Customer Services will still help even if it's over 24 months.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
20-09-2017 10:21 PM - edited 20-09-2017 10:23 PM
Hi
Remove your device from the socket and do not attempt to test it.
Please read https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...
Your device has suffered a serious and dangerous internal failure where there is an agreement with Trading Standards to replace it.
Please report the failure to Trading Standards using details below and ensure you are offered a replacement as many are being refused on the phone and in chat.
You have rights of redress for the failure of this appalling designed product and it should be replaced regardless of the Warranty status.
Comment on my thread above if no response here as it is being monitored more closely.
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)