Can’t believe I am back on here so soon, but here goes. Took delivery of SS V3 on Friday, connected up, waited approx an hour, all lights correct, but no 3g signal. Came on this forum opened the ports that seems to be a common thread, no difference. Called 191 today who sent the following email –
Dear customer, Kindly contact your Internet Service Provider to open the below ports and forward them to the Sure Signal device s MAC address the sure signal MAC address is written on the back of the device 1. Ensure that your Sure Signal device is assigned to a fixed static IP address on your router s network. 2. The below table consists of the ports requiring forwarding with their proper protocol types. Port Protocol Type 8 TCP UDP 50 TCP UDP 53 TCP UDP 67 UDP 68 UDP 123 UDP 500 UDP 1723 TCP UDP 4500 UDP 33434 - 33445 UDP 3. Services are only guaranteed on a PPPoA internet connection. 4. The maximum connection MTU size to guarantee the connection is 1500 Regards, Vodafone Technical Customer Services
Did as requested and all it did was make the power light solid, the second and 4th lights orange. Called again and they told me to press the reset button. Out of interest when I press and hold the reset button, nothing at all happens until I let go, then all the lights go out and it then goes to reset itself when the lights come back on again. When I mentioned this I was told that was because I can’t see what is happening, it takes place at Vodafone’s end.
Right at this moment I am back to have the solid power light, and lights two and three lit up as it seems they should be, but no signal. I would be grateful if this could be looked at quickly, I have until Friday to return this unit under Distance Selling rules and I would much prefer to have a signal.
Speed test: ping 65 ms
Download: 6.11
Upload: 0.31
Ping 84ms
IP Address: 81.158.236.25
Suresignal number: 40134716816
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Rabmc>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 41 ms 38 ms 38 ms 217.32.95.58
3 38 ms 38 ms 37 ms 217.47.211.193
4 46 ms 47 ms 45 ms 213.1.69.78
5 50 ms 46 ms 46 ms 31.55.165.102
6 47 ms 46 ms 46 ms 31.55.165.35
7 46 ms 47 ms 46 ms 31.55.165.107
8 46 ms 45 ms 46 ms acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.25
0.100]
9 101 ms 58 ms 60 ms 109.159.250.17
10 77 ms 52 ms 53 ms peer2-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.138]
11 54 ms 52 ms 52 ms 166-49-211-190.eu.bt.net [166.49.211.190]
12 52 ms 62 ms 67 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 *
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