Sure Signal V3 not working - all lights on - 4 G phone

[AVTrinity]

Hi

One of our staff members has a sure signal at home. She uses a Nokia Lumia 930.   The sure signa V3 has been working fine since installation.  However it has not worked for the last 2 days. She has tried a reset.  All the lights are on but she has no phone signal.    

She tried to call from home this morning but could not get through.

Any ideas of what she could try?  

Thanks in advance.

Alison

[Sukhi]

Hi @AVTrinity

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sukhi