Sure Signal V3 - power flashing internet off service off in use solid white

[faulkneralder]

My Sure Signal has worked ok for 9 months but this morning I get the above combination which is not in the list of possible light combos. What does this mean?

Strangely we do seem to have a fault on our BT landline, with no dial tone. However our broadband is working fine and since the Sure Signal only connects to the broadband I can't see that the phone line would affect it.

I've tried resetting and rebooting the device and checked all cables. Can anyone help?

[DaveCD]

Hi faulkneralder,

The light sequence indicates that the Sure Signal is not active.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD