Sure Signal V3 solid red light, slow flashing internet light

[DavidC107]

Hi Support, tried a reset but still has a solid Red Light and Slow Flashing Internet Light.It has been working fine for 6 months and nothing has changed hardware/lines wise.

Speed Test: 63MB Download : 84MB Upload

Serial Number: 40131139848

External IP: 90.152.0.242

Ping Test: Ping 8ms : Jitter: 1ms : packet Loss : 0

Trace Route:

C:\Users\nicola.scott>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.76.248.65
  2    <1 ms    <1 ms    <1 ms  host90-152-0-241.ipv4.regusnet.com [90.152.0.241
]
  3     2 ms     2 ms     2 ms  10.0.6.153
  4     2 ms     2 ms     2 ms  t2a5-ge1-0-0.uk-glo.eu.bt.net [166.49.170.117]
  5     2 ms     2 ms     3 ms  t2c2-ge13-0-0.uk-glo.eu.bt.net [166.49.135.233]

  6     2 ms     2 ms     2 ms  t2c4-xe-0-0-2-0.uk-lon1.eu.bt.net [166.49.208.69
]
  7     2 ms     2 ms     2 ms  t2c3-xe-0-3-3-1.uk-lon1.eu.bt.net [166.49.237.23
8]
  8     3 ms     3 ms     3 ms  ldngw1.arcor-ip.net [195.66.224.209]
  9     3 ms     3 ms     3 ms  85.205.116.2
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.

[Retired-Wayne]

Hi DavidC107,

This light combination usually means that the Sure Signal is updating/initialising.

If it’s still doing this now, can you let us know?

Thanks

Wayne

[DavidC107]

Thank you Wanyne for your reply, over the weekend it has gone:

Solid Red Power Light

Solid White Internet Light

Solid White Service Light

I just called one of the mobiles that connects too the SureSignal to see if the IN USE light comes on but this is not lit at all....any thoughts?

[Retired-James]

Hi DavidC107,

I can see that the reset finalised last night so it should be working this morning.

Have you tried making a call from a phone attached to the Sure Signal?

Do any of the phones that are attached, show 3G signal from the Sure Signal?

Do you have 3G active on the phones?

James

[DavidC107]

Hi Vodafone,

We have the same problem again, can you look at perforing a reset for us as before as this did fix the problem for the past 11 months.

Thanks as always.

[Retired-Laura]

Hi @DavidC107 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[DavidC107]

Thank you Laura,

I went all through this twice now and the same thing seems to fix it which is a reset, I am in a remore office so cant obtain this info quickly...any chance of a simple reset if you look at the thread this is what fixed it before.

[DaveCD]

@DavidC107 

I've done this for you now.

I've also checked the connection at our end and everything appears fine.

If you're still having difficulties, please let us know what lights you're seeing and perform a second traceroute.

DaveCD