Sure Signal V3 stopped working

[steffang]

Hi

My Sure Signal V3 has suddenly stopped working - it doesnt have any blicking lights or any lights on the display.  Any ideas?

[BandOfBrothers]

Hi

Please take a look at http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/SureSignal/m-p/2405851

[Mark]

@steffang

Please see the Sure Signal Troubleshooting thread as advised by @BandOfBrothers. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Mark

[steffang]

Hi Mark

Results as requested:

Speed test result:

PING - 44ms

DOWNLOAD SPEED - 5.94Mbps

UPLOAD SPEED - 0.67Mbps

Ping test result:

PING - 38ms

JITTER - 3ms

External IP Address:

90.204.18.127

Sure Signal Serial Number:

40124143096

Results of Traceroute:

[Retired-Sarah]

@steffang

Please ensure that the Smart Setup is disabled in the router settings.

Your ISP can help, if you’re unsure how to do this.

Once done, please try unplugging both your router and Sure Signal for 20 minutes and let us know if this reconnects.

[steffang]

Hi Sarah. The sure signal still doesn't work. And still doesn't look like the power is working as there are no lights on the display. Any other ideas?
Steffan

[Retired-Laura]

@steffang With there being no power lights connecting this means the device is faulty. 

If it’s under one year old, see our repair process if it’s older than this, you’ll need to look at buying a new Vodafone Sure Signal. 

See our online store for this.