My sure signal v3 has been working ok for a few months but require a power off every 2 days on average as it will drop the connection and that's the only way it will connect again,
I have noticed 2 to 3 days ago it stopped working completely. Only the red power light on and very ocassionally the interent light will flash slowly. It has been like this since and I have tried the reset method already but no luck.
Ping test and trace route also looks good and it is nothing to do with firewall as it has been working before. I am with Plusnet on the fibre and my speed is 60Mbps down and 20Mbps up so bandwidth is not a problem also. MTU wise the router is on 1492 as that is the maximum limit on PPPoE and it has been connection ok.
I have check the router and the SS3 has obtain an IP and the Ethernet cabe also changed.
My IP is : 84.92.41.212
Tracert below:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 341 ms 2 ms 2 ms home.gateway.home.gateway [192.168.0.10]
2 17 ms 17 ms 18 ms lo0-central10.ptw-ag02.plus.net [195.166.128.196
]
3 65 ms 18 ms 20 ms link-b-central10.ptw-gw02.plus.net [212.159.2.15
0]
4 17 ms 17 ms 16 ms xe-0-2-0.ptw-cr02.plus.net [212.159.0.250]
5 16 ms 16 ms 21 ms ae2.ptw-cr01.plus.net [195.166.129.4]
6 23 ms 19 ms 20 ms lndgw2.arcor-ip.net [195.66.224.124]
7 20 ms 18 ms 20 ms 85.205.116.10
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Ping test to ISP shows 17ms
SS box serial: 40131561090
1) Can you please force a re-sync?
2) Can you please add my IP to the whitelist?
3) Any other suggestion?
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