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Solution

Sure Signal V3 vs BT Infinity

ashburton88
2: Seeker
2: Seeker

I've just got myself a Sure SIgnal today, and plugged it into my router (Netgear WNDR3700v2) and I'm unable to get a connection through it.  I've opened the following ports as I've seen mentioned on different forums:

 

TCP: 8

TCP: 50

TCP: 123

TCP/UDP: 1723

UDP: 500

UDP: 4500

 

I have also set the sure signal to have a static IP on my local network.

 

Your Sure Signal serial number

40124126356


Your speed test results from here

 

Your ping test results from here

 

Your external IP address from here

86.162.152.232

The results of a traceroute.

 

traceroute to 212.187.133.177 (212.187.133.177), 64 hops max, 52 byte packets
1 10.5.19.1 (10.5.19.1) 1.734 ms 0.511 ms 0.637 ms
2 217.32.145.5 (217.32.145.5) 6.673 ms 8.619 ms 6.688 ms
3 217.32.145.46 (217.32.145.46) 6.936 ms 8.097 ms 7.546 ms
4 213.120.181.190 (213.120.181.190) 13.827 ms 17.216 ms 13.571 ms
5 217.41.169.233 (217.41.169.233) 14.458 ms 13.681 ms 13.715 ms
6 217.41.169.109 (217.41.169.109) 13.982 ms 13.914 ms 13.567 ms
7 109.159.251.233 (109.159.251.233) 48.593 ms
109.159.251.195 (109.159.251.195) 40.827 ms
109.159.251.247 (109.159.251.247) 13.697 ms
8 core2-te0-0-0-6.ealing.ukcore.bt.net (109.159.251.159) 27.580 ms
core2-te0-0-0-7.ealing.ukcore.bt.net (109.159.251.35) 26.462 ms
core2-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.177) 24.855 ms
9 transit2-xe2-1-0.ealing.ukcore.bt.net (62.6.200.174) 24.059 ms 23.459 ms 22.546 ms
10 t2c4-xe-10-3-0.uk-eal.eu.bt.net (166.49.168.45) 22.806 ms 23.531 ms 23.206 ms

 

Currently I have a solid power light, and a flashing internet connection light, and nothing else.

 

Would really appreciate it if one of the tech guys could have a look into this for me.

2 REPLIES 2

jeffkinn
17: Community Champion
17: Community Champion

Thanks for your reply, I had a quick look on the website last night with the intention of going through it this morning/when I return from work this evening.  However when I woke up this morning and took a quick look at my sure signal box it was showing a full internet connection and that it was broadbasting 3G! So I'm not sure what took it so long, but it seems to be working fine now.