Sure Signal connection issue

[Pauli363]

I have had the new sure signal for about 3 weeks now.  I consider myself tech savvy, and have tried a lot of different things to get this to work properly and consistently, all to no avail.

Problems.

1. Not working most of the time.  

Everything from just the red power light, to red light + 1 orange light.  Red light +2 orange lights.  Red Light + pulsing white light.

2.  In the few times it has worked, it has been just for a short time, and it hasnt worked very well.  Even when the phone is connected and showing full bars and 3G (I work in the same room that the SS box is in), it invariably drops the call after a short time.

At this moment in time, the red light is on, and the adjacent white light is pulsing on and off.  Its been like that for days, because I simply cannot be bothered with the thing at this stage.

I have reset, rebooted, unplugged, replugged, switched off and on, rebooted the router at least a dozen times, and I am no further on.

To clarify.  I am on talk talk fibre optic.  consistant 13+ mb connection.  Runs Netflix in HD with no issues.  Connection is stable and causes me no problems except with this box.  

I have been back on the Vodaphone website, and the box is showing as registered.

My connection details are as follows.  Any assistance would be greatly appreciated.  I live in the sticks.  This is a work phone, and I get zero reception.  For the short periods the box worked, it was a godsend.  But at the minute is cannot be reled upon.

http://www.speedtest.net/result/2736784834.png

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/81817191.png[/IMG][/URL]

Your IP Address is: 2.103.157.143

Sure Signal Serial Number:  40131154813

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.1.1 (192.168.1.1)  1.084 ms  0.677 ms  0.655 ms

 2  host-2-103-156-1.as13285.net (2.103.156.1)  14.803 ms  15.188 ms  15.097 ms

 3  host-78-151-225-23.static.as13285.net (78.151.225.23)  20.400 ms  20.789 ms  25.007 ms

 4  host-78-151-225-76.static.as13285.net (78.151.225.76)  50.050 ms  21.020 ms  20.783 ms

 5  host-78-144-8-45.as13285.net (78.144.8.45)  26.678 ms  26.709 ms  25.995 ms

 6  host-78-144-10-10.as13285.net (78.144.10.10)  26.617 ms  49.321 ms  26.371 ms

 7  lndgw2.arcor-ip.net (195.66.224.124)  28.031 ms  27.874 ms  30.178 ms

 8  85.205.116.2 (85.205.116.2)  28.857 ms  28.275 ms  28.191 ms

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

[Pauli363]

Sorry, I dont think the links above to speedtest are working.  Heres some fresh ones.

http://www.speedtest.net/result/2751701081.png

http://www.pingtest.net/result/82138538.png

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/82138538.png[/IMG][/URL]

[Retired-James]

Hi Pauli363

Thanks for posting all of this information.

From what I can see your speed tests and traceroute all look fine so it should work.

Can you confirm what router you are using as I have a similar issue with another customer with the same internet provider?

Also, can you confirm that you have tried these troubleshooting steps?

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT customers only) - TCP/UDP

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Check your MTU settings.

Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you’ll need to look for it.

Change the value of the MTU size to 1500.

Log out of the router, this will usually result in a reboot.

Perform a reset of the Sure Signal:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

James

[Pauli363]

Hi,

I am with talktalk fibre, and using a Huawei Echolife HG532 router.

UpnP is switched on.

[Retired-Lee]

Hi there Pauli363,

Thanks for coming back to us. Is it possible for you to alter the MTU size as per James' instructions?

I've forced a resync to see if this refreshes your connection. Please factory reset it again and let me know how you get on.

Cheers,

LeeH

[Pauli363]

Hi,

The MTU is already set to 1500.

I'll try the reset again