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Sure Signal disappeared from account

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3: Seeker

My sure signal is working however it has disappeared from my account and I cannot manage my numbers.

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17: Community Champion
Hi

May I welcome you to the eForum

If these FAQs don't work or help https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/ then please speak to Customer Services on 191 or Live Chat for account Assistance as we are all fellow customers here.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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10 REPLIES 10
17: Community Champion
Hi

May I welcome you to the eForum

If these FAQs don't work or help https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/ then please speak to Customer Services on 191 or Live Chat for account Assistance as we are all fellow customers here.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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3: Seeker

Thanks. I did live chat and they followed it up with a call. The account page has changed its appearance and you access sure signal a different way.

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17: Community Champion
You're Welcome.

Good to hear your sorted.

😎

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Correct, the link to Sure Signal has disappeared. I spoke to Vodafone today & they confirmed it has disappeared because of upgrades to the web site - these are still on-going and the link will re-appear in due course. Meantime, if you want to make changes, you need to call them or have a 'Live Chat'. Bit of a shambles really in my opinion. Ray

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3: Seeker
Can anyone describe how you access Sure Signal management "by a different way"?
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16: Advanced member

Hi,

If you now have the updated version of 'My Account'

Try this........

On the home screen of 'My Account'

  • Select 'Manage' next to the main number.
  • Under account services select 'Manage services'
  • Select 'Sure Signal'

 

Regards.

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2: Seeker

Didn't work for me. Used the option but my Sure Signal is not appearing, so spent 15 mins unsuccessfully on hold on 191. Then after hand off from one team to another told I need to contact back between 8-8 tomorrow. Rubbish service vodafone

 

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Moderator (Retired)

@peeblesman - If you’re still looking for help with this, speak to our Live help team, as they’ll be able to access your account and look at what’s happening.

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2: Seeker

Any chance you could share where it has gone or how to access it please as there seem to be many people with the same probem (including me)

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16: Advanced member

If you can't find your SureSignal in your online account using one of the ways described above, then you will need to get in contact with Vodafone.  You can either call up or use LiveChat.

PWIAC

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