Sure Signal dropping out every day since I got it

[timewed]

Hello,

I have the SS3, had it for about a month and it drops out everyday. Often I have to switch it on and off again.

Can anyone help please?

Thanks

[Nabs]

Hi timewed?

Is this happening at the same times each day or is it completely random?

To be honest it sounds to me as though your internet connection is droppign below the minimum required speed.

Can you run a broadband speed check and post back your results

Nabs

[timewed]

Hi,

I think my broadband is plenty fast enough, not sure if that is the issue?

 

[Nabs]

certainly looks fast enough to me.

Next thing to do it the the full Sure Signal Troubleshooting thread. It should help pin point where any issue may be

Nabs

[timewed]

Thanks Nabs,

If anyone from Vodafone is reading please find my other details below.

Your speed test results from here - Ping -32ms - Download 61.81 mbps - upload - 2.98 mbps
Your ping test results from here. - Ping - 34 ms - Jitter 4ms - Server distance 50 mi.
Your external IP address from here. 82.22.14.66

Your Sure Signal serial number:40133481362

The results of a traceroute. 

1 * * *
2 10.240.72.1 (10.240.72.1) 11.038 ms 9.133 ms 9.989 ms
3 bmly-core-2a-ae4-937.network.virginmedia.net (213.105.193.21) 10.282 ms 9.383 ms 10.071 ms
4 popl-bb-1c-ae3-0.network.virginmedia.net (213.105.159.225) 29.696 ms 19.908 ms 10.669 ms
5 popl-bb-1b-ae13-0.network.virginmedia.net (213.105.159.189) 11.748 ms
nrth-bb-1c-ae7-0.network.virginmedia.net (62.253.174.137) 12.127 ms
popl-bb-1b-ae13-0.network.virginmedia.net (213.105.159.189) 17.474 ms
6 nrth-bb-1b-ae11-0.network.virginmedia.net (62.253.174.109) 12.019 ms
nrth-bb-1b-et-700-0.network.virginmedia.net (62.253.175.53) 22.364 ms
nrth-bb-1b-ae11-0.network.virginmedia.net (62.253.174.109) 11.382 ms
7 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 14.117 ms 12.887 ms 14.140 ms
8 ldngw1.arcor-ip.net (195.66.224.209) 15.462 ms 18.297 ms 18.593 ms
9 85.205.116.6 (85.205.116.6) 18.180 ms 15.938 ms 16.345 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *

[Sukhi]

Hi timewed

Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.

To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

Thanks

Sukhi