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Solution

Sure Signal fails to configure

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watsonroger
2: Seeker
2: Seeker

‎29-11-2013 01:00 PM

Hi, trying to get a Sure Signal to connect and configured cleanly to my BT 3 Router. BT event log:- 12:50:50, 29 Nov. (19403.150000) Admin login successful by 192.168.1.73 on HTTP 12:50:43, 29 Nov. (19396.270000) Lease for IP 192.168.1.79 renewed by host Unknown-b0:46:fc:9c:b7:c9 (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min 12:50:43, 29 Nov. (19396.270000) Device connected: Hostname: Unknown-b0:46:fc:9c:b7:c9 IP: 192.168.1.79 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps 12:50:43, 29 Nov. (19396.190000) Lease requested 12:48:44, 29 Nov. (19278.030000) Lease for IP 192.168.1.79 renewed by host Unknown-b0:46:fc:9c:b7:c9 (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min 12:48:44, 29 Nov. (19278.030000) Device connected: Hostname: Unknown-b0:46:fc:9c:b7:c9 IP: 192.168.1.79 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps 12:48:44, 29 Nov. (19277.940000) Lease requested 12:47:50, 29 Nov. (19223.560000) Wire Lan Port 3 up 12:47:47, 29 Nov. (19220.570000) Wire Lan Port 3 down 1. Product name: BT Home Hub 2. Serial number: +058720+1204002422 3. Firmware version: Software version 4.7.5.1.83.8.94.1.11 (Type A) Last updated 12/01/13 4. Board version: BT Home Hub 3.0A 5. ADSL uptime: 0 days, 05:30:26 6. Bandwidth: 1128 / 20167 7. Data sent/received: 0.0 / 0.1 8. Broadband username: bthomehub@btbroadband.com 9. BT FON: Yes 10. Wireless network/SSID: BTHub3-KXJ6 11. Wireless connections: Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled 12. Wireless security: WPA and WPA2 13. Wireless channel: Automatic / 6 14. Firewall: Default 15. MAC Address: c0:ac:54:c4:22:a0 16. VPI/VCI: 0 / 38 17. Line profile: Interleaved 18. Software variant: - 19. Boot loader: - Only solid Red light and intermittent white Internet light showing. SS s/n = 40131982635 Registered OK Please advise what's required or is the unit faulty Thanks in advance. Roger
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watsonroger
2: Seeker
2: Seeker
In response to watsonroger

‎11-12-2013 08:06 PM

Hi, good news, the sure signal now works.  The solution was to do a full unit reset along with a reset of the HH.  Followed the start-up procedure and waited almost 1hr and both white lights came on solid.  Tried using mobile phones and then the third light came on.  Success.

 

Thanks again for you help and would suggest that one of your initial tests for others is to ensure a full reset is carried out, make sure that the button is pressed for a minimum of 30 seconds as I had tried this previously but may not have held the reset button for the full 30 seconds.  

 

Happy bunny.

Regards

Roger

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Jenny
Moderator (Retired)
Moderator (Retired)

‎29-11-2013 03:47 PM

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

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watsonroger
2: Seeker
2: Seeker

‎05-12-2013 03:45 PM

Hi results below.  Also note I've changed to a BT home hub V4 but still the same problem.

 

Event log:-

15:43:28, 05 Dec.( 5179.460000) Wire Lan Port 1 up
15:43:25, 05 Dec.( 5176.470000) Device disconnected: Hostname: Unknown-b0:46:fc:9c:b7:c9 IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9
15:43:25, 05 Dec.( 5176.460000) Wire Lan Port 1 down
15:42:24, 05 Dec.( 5115.870000) Lease for IP 192.168.1.66 renewed by host Unknown-b0:46:fc:9c:b7:c9 (MAC b0:46:fc:9c:b7:c9). Lease duration: 1440 min
15:42:24, 05 Dec.( 5115.870000) Device connected: Hostname: Unknown-b0:46:fc:9c:b7:c9 IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9 Lease time: 1440 min. Link rate: 100.0 Mbps
15:42:24, 05 Dec.( 5115.810000) Lease requested
15:42:05, 05 Dec.OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:59949->17.173.255.102:443 on ppp0)
15:42:03, 05 Dec.OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.65:59948->17.173.255.102:443 on ppp0)
15:41:31, 05 Dec.( 5062.460000) Wire Lan Port 1 up
15:41:28, 05 Dec.( 5059.470000) Device disconnected: Hostname: Unknown-b0:46:fc:9c:b7:c9 IP: 192.168.1.66 MAC: b0:46:fc:9c:b7:c9
15:41:28, 05 Dec.( 5059.460000) Wire Lan Port 1 down

 

http://www.speedtest.net/my-result/3146170843

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/90118149.png[/IMG][/URL]

Your IP Address is 88.184.83.66

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Roger>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 53 ms 2 ms 3 ms BThomehub.home [192.168.1.254]
2 20 ms 19 ms 19 ms 217.32.142.104
3 20 ms 20 ms 19 ms 217.32.142.158
4 26 ms 26 ms 25 ms 212.140.206.10
5 26 ms 26 ms 26 ms 31.55.165.189
6 26 ms 26 ms 26 ms 31.55.165.107
7 26 ms 25 ms 25 ms 109.159.250.54
8 40 ms 37 ms 38 ms core2-te0-3-0-13.ilford.ukcore.bt.net [109.159.2
50.28]
9 34 ms 34 ms 33 ms peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.136]
10 35 ms 38 ms 33 ms lndgw2.arcor-ip.net [195.66.224.124]
11 33 ms 33 ms 34 ms 85.205.116.14
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Roger>

 

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Sukhi
Moderator (Retired)
Moderator (Retired)
In response to watsonroger

‎06-12-2013 01:51 PM

Hi watsonroger

 

Your IP address isn't showing as being registered in the UK on the RIPE database and for this reason I can't request it to be added to the whitelist.

 

Thanks

 

Sukhi

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watsonroger
2: Seeker
2: Seeker
In response to Sukhi

‎06-12-2013 02:57 PM

Thanks, please advise how to change the IP address and to what, this is a brand new BT supplied router V4.

 

Regards

 

Roger

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watsonroger
2: Seeker
2: Seeker
In response to Sukhi

‎06-12-2013 04:43 PM

Hi Just rebooted HH V4 and a new IP address has been obtained = 86.182.158.155, will the now be visible for your whitelist ?

 

Regards

 

Roger

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watsonroger
2: Seeker
2: Seeker
In response to watsonroger

‎07-12-2013 02:25 PM

re-booted hub again and now have an IP of = 109.149.82.121

 

regards

 

Roger

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watsonroger
2: Seeker
2: Seeker
In response to watsonroger

‎08-12-2013 10:03 AM

Latest ping test:-

 

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/90231322.png[/IMG][/URL]

 

Latest tracert:-

 

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Roger>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 40 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 19 ms 20 ms 19 ms 217.32.142.104
3 20 ms 19 ms 21 ms 217.32.142.174
4 26 ms 26 ms 26 ms 212.140.206.2
5 26 ms 26 ms 27 ms 31.55.165.43
6 26 ms 26 ms 26 ms 31.55.165.107
7 26 ms 26 ms 26 ms acc1-10GigE-3-2-0.mr.21cn-ipp.bt.net [109.159.25
0.104]
8 35 ms 39 ms 38 ms core2-te0-13-0-16.ilford.ukcore.bt.net [109.159.
250.38]
9 33 ms 32 ms 32 ms peer1-xe3-2-0.telehouse.ukcore.bt.net [109.159.2
54.205]
10 36 ms 34 ms 37 ms lndgw2.arcor-ip.net [195.66.224.124]
11 34 ms 35 ms 34 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Roger>

 

 

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Retired-Dave
Moderator (Retired)
Moderator (Retired)
In response to watsonroger

‎09-12-2013 03:53 PM

Hi watsonroger,

 

These two latest IP addresses are fine. I'd still suggest speaking with your Internet Service Provider (ISP) about the first one, though, in case the system ever tries for a similar one. It may be a new one they're using that hasn't been updated yet..

 

I can see the Sure Signal did connect with the servers a couple of days ago. Did you find you had signal over the weekend, and is it still working now?

 

If not, what are the lights showing as now? Did they change at all? This may give us a better idea what's happening.

 

Dave

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