Hello Clare SC
I see you reported this to the BBC Watchdog programme?
Have you also contacted Trading Standards.
Please edit your original post and add the photos you've taken in order that those monitoring this forum can see.
The BBC Watchdog report is important so please kindly ensure you contact them and include pictures.
You will be offered a replacement, please keep hold of your original unit as it may be required for external 3rd party testing in relation to your concerns about safety.
If Vodafone insist on receiving the device prior to a replacement being issued, contact me by PM and ill advise you what to do to avoid this and still obtain one.
Vodafone have been in denial over this device since 2013 claiming every reported failure is 'new and unheard of' to them".
They have since gone on to convince Trading Standards they have no case to answer and also that the failure is caused by mains spikes not bad design.
They have also falsely claimed that the flash and loud bang you experienced is nothing more than "the safe and normal failure of the internal fuse and designed to do this". I have never heard such rubbish which is why I involved Trading Standards last year leading to free replacements but I feel this falls way short of a recall.
Have you seen my original thread?
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