Sure Signal maintenance?

[Mike-P]

 I have red flashing and internet orange since last night. Is any work going on?

[Jenny]

@Mike-P - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:  

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[tjtops]

This is hardly an answer. The person asked if any work was going on that might have produced this? I have the same problem (and therefore no mobile signal, which is seriously affecting my business). The 'tech' guy I spoke tothis evening tried to blame my internet provider, but piped down when I gave him the result of my speed test. 5 hours wasted today in total of webchat and phone calls and still nothing. What does it take for Vodafone to admit something is wrong and put it right? 

[Becca_P]

@tjtops

Once we've received the traceroute for a Sure Signal, we're able to investigate why the device may not be working. 

If yourself or @Mike-P would like to know if there's any maintenance taking place in your area, you can keep updated using our coverage checker.

[tjtops]

How on earth does Vodafone get away with the ABYSMAL 'technical support' it claims to provide? My VSS stopped working yesterday for no reason (have had numerous issues in the past with it but they (Vodafone) never listen!) and now, after THREE resets today, and almost 5 hours wasted in webchats and phone calls, jumping through endless hoops with so-called tech experts who kept assuring me that what they said would get it going again ... guess what... it is  STILL not working. I have asked for a replacement. Do they listen? No. Just chanting the same garbage from the same scripts and not even bothering to listen to the answers to their inane questions. For the record. It's a version 3, and all I can now get -- after 2 and a half hours of it allegedly downloading the network configuration for the third time today... is a flashing red light plus two steady orange ones (instead of the white ones). My mobile is my livelihood (I have a business account with VF) so what the hell can I do??

[tjtops]

This doesn;t work on Windows 10! All you get is 'invalid command'!

[Mike-P]

Interestingly my Sure Signal miraculously came to life all on its own yesterday which makes you wonder if there was anything going on over the holiday weekend?

[tjtops]

So did mine!