Sure Signal makes phone reception really bad

[iainpugh]

Hi, I've been using a sure signal at home for the last 2 years and most of the time is has worked fine.  Over the past month or so when I make or receive phone calls I get really bad reception and so the audio cuts in and out.  The other caller can hear me fine.  There is no broadband issue and the speeds and checker are all fine.  I've done a hard reset of the Sure Signal and it's still the same.  When I'm at home my phone shows that I'm getting the full signal as I should do but it just doesn't work anymore.  As soon as I unplug the Sure Signal and walk out side it's all fine but unfortunatey I don't get a Vodafone signal inside my house most of the time so I rely on it.

[DaveCD]

@iainpugh

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

Thanks

DaveCD