Sure Signal no longer working

[mat1983]

I have a sure signal V3 that is no longer working used to work fine we have a BT Hub 5

What light sequence you're seeing: flashing power light, 2nd and 3rd lights solid amber colour

Your speed test results from here.

PING

13 ms

DOWNLOAD

37.27 Mbps

 UPLOAD

7.32 Mbps

Your external IP address from here.81.134.95.93

Your Sure Signal serial number: 42150238899

The results of a traceroute.

C:\Users\mat>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms <1 ms BTBusinessHub.home [192.168.1.254]
2 57 ms 49 ms 21 ms host81-148-96-1.in-addr.btopenworld.com [81.148.96.1]
3 55 ms 64 ms 75 ms 213.120.178.141
4 28 ms 31 ms 43 ms 213.120.177.98
5 27 ms 28 ms 12 ms 213.120.178.67
6 89 ms 109 ms 87 ms 217.41.168.107
7 26 ms 28 ms 29 ms acc1-10GigE-0-1-0-7.l-far.21cn-ipp.bt.net [109.159.249.118]
8 26 ms 11 ms 11 ms core3-te0-0-0-19.faraday.ukcore.bt.net [109.159.249.43]
9 17 ms 15 ms 15 ms peer1-xe1-1-0.faraday.ukcore.bt.net [213.121.193.177]
10 99 ms 104 ms 95 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
11 57 ms 60 ms 60 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\mat>

[Tash]

Hi @mat1983, thanks for posting on the Community :smileyhappy:

As we need to take a closer look into this for you, please follow the steps provided in the private message that I've sent to you. A member of the team will then be in touch to help as soon as possible.