Sure Signal not connecting to Vodafone

[jhth]

SureSignal not working.

Registered, De registered, Re registered. Unit reset etc etc

Power light flashing, Right two LED's solid red so according to instructions it means the unit cannot contact vodafone?

Serial Number 42151516673

IP Address 185.46.208.14

Down: 20.54 Mbps

Up: 2.41 Mbps

Ping: 38ms

Jitter: 3ms

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     2 ms     2 ms  10.10.0.1
  2     2 ms     2 ms     3 ms  185.46.208.13
  3    29 ms    33 ms    30 ms  172.30.3.155
  4    30 ms    30 ms    30 ms  not.01.edge.as200876.rs.uk.evolving.net.uk [62.128.212.113]
  5    33 ms    33 ms    33 ms  320.core2.dc3.as20860.net [62.233.118.222]
  6    33 ms    34 ms    33 ms  340.core2.dc4.as20860.net [62.233.127.245]
  7    33 ms    33 ms    33 ms  300.core1.dc4.as20860.net [62.233.118.229]
  8    52 ms    33 ms    33 ms  330.core1.thn.as20860.net [62.233.127.241]
  9    34 ms    33 ms    34 ms  be99.asr01.thn.as20860.net [84.22.164.90]
 10    34 ms    34 ms    37 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    56 ms    35 ms    35 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *

[Retired-EricChe · Accepted solution]

@jhth

We've checked your IP range against our whitelist and it doesn't match.

We've requested for this to be added on, which can take upto 72hours. After this time has passed, please reset your Sure Signal device.

If you need any further help, just let us know.

[jhth]

Working now.  Thank you for your help

James