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Solution

Sure Signal not transmitting a 3G signal

DarenH
2: Seeker
2: Seeker

Hi

 

Similar issue to others. I have 4 x SureSignal v3 spread out around our buildings. All show Red Power Indicator + next two white indicators. I add users, they get the text, but none of them allow users to connect. The third white light never illuminates.

 

Can you resync, push firmware, check last contact from the units please?

 

Also, we are out in the sticks, far from neighbouring properties. Is there an alternative open unit which does not require mobile numbers to be added/authorised? I have O2 and EE boxes which do this.

 

Thanks

 

Serial Numbers:

42150966424

40134953484

40131967396

40134935986

 

External IP: 195.200.138.4

 

SpeedTest: Ping 20ms, Download 17.76, Upload 50.54

Pingtest: Ping 20ms, Jitter 0

 

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 192.121.1.50 (192.121.1.50) 0.288 ms 0.313 ms 0.367 ms
2 gosmorefw.dermal.co.uk (192.121.12.14) 0.295 ms 0.381 ms 0.434 ms
3 nodns.phoenix.co.uk (195.200.138.6) 0.913 ms 0.958 ms 0.787 ms
4 lb.ldn1.gi.phoenix.co.uk (195.200.142.202) 2.654 ms 2.582 ms 2.627 ms
5 ge10.e-10-rr-01.phoenix.co.uk (212.102.205.109) 3.646 ms 3.638 ms 3.613 ms
6 ge02.wf-ih-tr-01.phoenix.co.uk (212.102.192.227) 8.586 ms 8.181 ms 8.209 ms
7 62.72.135.253 (62.72.135.253) 10.804 ms 10.905 ms 10.888 ms
8 62.72.134.198 (62.72.134.198) 22.178 ms 22.053 ms 18.629 ms
9 62.72.134.198 (62.72.134.198) 18.481 ms 20.725 ms 20.295 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 19.162 ms 20.389 ms 22.205 ms
11 85.205.0.86 (85.205.0.86) 19.662 ms 19.393 ms 19.138 ms
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1 REPLY 1

Retired-Wayne
Moderator (Retired)
Moderator (Retired)

@DarenH

 

I’ve resync’d all devices for you now. Please allow 24 hours and let us know how you’re getting on.