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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74087 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229923 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204031 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

V3 suresignal and bt hub3 problems

Just got a suresignal v3 which is connected to a bt hub 3. We have set it up and it started working fine. However it needs resetting two to three times a day.Could really do with some adviseMany thanksKris

Phone not picking up 3G signal

Hi - my phone is not picking up the 3G signal.When I log on to my account, the sure signal is active, all the lights are on, but I get no signal. When I check the users, I am not listed (I am the owner, so not sure if this is because I am the owner o...

mcgillca by 2: Seeker
  • 11414 Views
  • 3 replies
  • 0 thanks

Resolved! VSS lights on but no 3G

My VSS ver1 has been fine until a power outage earlier this week. It's now reconnected and lights 1,2 and 4 on as usual but no 3G signal on any of my registered phones. I've rebooted routers etc, and also done reset on VSS but all with same outcome -...

Chris-13 by 2: Seeker
  • 10326 Views
  • 2 replies
  • 0 thanks

Sure signal not working for owner but is for others

Sure signal serial no 40132138682 does not work for the registered owners phone but does on other phones. I have tried de-registering, pressing reset and then re-registering but get the same result. Where from here please?

Craig_A by 2: Seeker
  • 10861 Views
  • 4 replies
  • 0 thanks

Resolved! V2 Both lights flashing

Hi There Up until tonight my Sureignal V2 was working fine. Now the two lights are flashing. The serial number is 40111028839. I have tried resetting it but with no luck. Any help would be appreciated ThanksAllan

de register sure signal box

I need to de register my sure signal box as it was returned to my employer for re assignment. thanks. Tim Bowis

Unable to register replacement sure signal box

Hi,I have today received a replacement new sure signal box,you're website was unavailable this afternoon so i called technical support who de-registered my old box and tried to register my replacement also adding users, this was not successful and th...

daijones by 2: Seeker
  • 10582 Views
  • 3 replies
  • 0 thanks

Resolved! Sure Signal Discounts?

Hi, Just wondering if Vodafone offer discounts for people who need a sure signal due to the 3G signal in the area being bad.?I have been using my iphone 5s for a couple of weeks but the 3G signal is not very good in my house. I have done a coverage c...

Sure Signal - No Longer an Admin, cannot add users

Hi, hoping someone can help - I had two mobile phone contracts with vodafone, and a sure signal - I cancelled one of the contracts but not the other and now it seems the one I cancelled was the one which was admin on the sure signal. I can no longer ...

Jayzcee by 2: Seeker
  • 10310 Views
  • 1 replies
  • 0 thanks

Suresignal V2 Suddely stopped working?

Hi all. My suresignal has been working for ages without much trouble - even moving house didnt bother it too much, but recently i have noticed its not been working.I have a V2 VSS i belive, and i get the Red Power light and the next light over (looks...

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