Sure Signal not working for 48 hours

[LeahSkipper]

Can someone please help? We have 2 iPhone 4S using the VSS (have done for several years) and over the last couple of days we've had no phone signal at all; or a very limited not sure signal type one.

I've done a reset, and swapped the ethernet to a different port in my BT hub, but to no avail. 

Help?

Thanks,

Leah

[Retired-Simon]

Hi LeahSkipper

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Simon