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Since spring 2015 when we upgraded our broadband to fibre, we've not had a working suresignal. The unit has actually been replaced and a new one installed, with the same results. It attempts to connect and then it stops working altogether with no lights on.
I rest the router to see if there was a problem with that. Lo and behold after a few hours it started working again and I had full coverage for a day. After that, it stopped again and the first white light was pulsing as if it was trying to update itself. After sometime, all the lights went out.
If I press the reset button, the power light comes back on and it tries to reconnect before stopping again after some time (all lights out).
Flattening the router made it work. Nothing at all was changed in the meantime.
How can it just stop working again????
Tracert and suresignal details below.
Paul
What light sequence you're seeing: No lights
Your external IP address from here: 80.85.217.168
Your Sure Signal serial number: 42151641547
The results of a traceroute.
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@wayne could it be my router (Asus RT-12NE) is not compatible?
The MTU is dictated by the type of line you’re using (in this case PPPoE) and has nothing to do with your router. Sorry about that.
Setting the MTU to 1500 is the preferred option.
Have you opened all the relevant ports on your router?
Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.
Please see the following for a list of port numbers and IP addresses that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.
Ports and Protocols:
- 8 – TCP/UDP (All routers)
- 50 – TCP/UDP (All routers)
- 53 – TCP/UDP (Virgin Super Hubs)
- 67 – UDP (Virgin Super Hubs)
- 68 – UDP (Virgin Super Hubs)
- 123 – UDP (All routers)
- 500 – UDP (All routers)
- 1723 – TCP/UDP (BT Home Hubs)
- 4500 – UDP (All routers)
- 33434 – 33445 – UDP (Virgin Super Hubs)
Destination IP Addresses:
- 183.133.177
- 183.133.178
- 183.133.179
- 183.133.181
- 183.133.182
- 183.131.128
