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jamesburchell79 · ‎13-04-2012

Hi, my sure signal 2 box has been working fine for months until a few days ago when I noticed I had no phone signal and neither light was on on the sure signal. I have since tried a factory reset numerous times and get nothing. All I have is the power light. This does not come under any of the links on the troubleshooting post. Please help!

Retired-Wayne · ‎22-04-2012

Hi JamesBurchell79

Can you try this for me?

- Log into the admin page for your router

- Find the field for ‘MTU’ (This differs depending on make and model of router so you’ll need to hunt around for it)

- Set the MTU size to 1500

- Log out of the router and reboot it (If it doesn’t do it automatically)

- Perform a hard reset of the Sure Signal unit

- Hold reset button until all the lights go solid

- Pull the power lead out with the reset button still pushed in

- Continue to hold down the reset button and reconnect the power lead

- Wait for all of the lights to come on then release the reset button

- The Sure Signal unit will then try to contact the network and download its profile. This can take up to 4 hours.

Please let me know how this goes for you and if it helps the problem.

Thanks

Wayne

If you have a spare minute could you please take the time to fill out a short feedback form about me?

You can do so here

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dannyfarrar · ‎12-09-2014

Thanks Laura

Maybe time to get my PAC code and look at moving on.

Kind Regards

JillBurkinshaw · ‎26-09-2014

My sure signal box is dead too no power no lights nothing

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Sure Signal not working - no lights