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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73849 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203966 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

SureSignal V1

S/n: 21224734810 I have these lights on a cycle:1+2,2,1,all off,repeat. The router has DCHP enabled and has given the VSS an IP, reserved to its MAC.I've performed a factory reset, and the suresignal has worked at this postcode before. It ceased work...

Urgent Number Block

I have an HTC 8S. I urgently need to block a number from contacting me. I spoke to a Vodafone Customer Service agent who told me to get a crime reference number. I have spoken to the Police and they have given me a crime number.I was told to email Nu...

matthtc by 2: Seeker
  • 32916 Views
  • 12 replies
  • 0 thanks

Magnetic field Sensor has stopped working on HTC One M8 (Vodafone)

I believe this happened with the latest HTC firmware update. The Magnetic field Sensor no longer works. This can be demonstrated by running the Google Sky Map app, or a compass app. Neither works. Another app, CPU-Z, lists all the sensors and their v...

jeffg1 by 3: Seeker
  • 27679 Views
  • 5 replies
  • 0 thanks

Vodafone Shop Error for Sure Signal

Hi I was just trying to help someone buy a Sure Signal from the Vodafone Shop website, on this page: http://shop.vodafone.co.uk/shop/mobile-phone/accessories/SKU75375-white However, when I clicked the Add To Basket, it wouldn't do anything, it just s...

davos by 4: Newbie
  • 23422 Views
  • 21 replies
  • 0 thanks

V3 suresignal needs faster internet?

My V1  Suresignal  died a death so I purchased a V3 . This has failed to  connect to the 'Net and  the  man on the hlepline  tells me this is because  the  new  Suresignals  need  a  much faster Broadband  connection than the old ones. Is this  corre...

jhopkins by 4: Newbie
  • 20946 Views
  • 22 replies
  • 0 thanks

Resolved! R207 PAYG

Hi, I recently bought a R207 and I am aware the credit only lasts 30 days. I only intend to use it when travelling, about once every 3 months. I am also aware that a PAYG mobile phone has to make a call at least once every 90 to keep the number from ...

Resolved! Going from iphone 4s to LG g3

Do I need to contact vodafone with anything or can I just swap the sims over? Brand new G3, sim only contract currently using an iphone 4s

svyab by 1: Seeker
  • 12542 Views
  • 2 replies
  • 0 thanks

Pay monthly sim to micro sim

I have a samsung mini which I hate! On a monthly contract. 8 months left on contract. Planning to buy an iPhone 6 outright and transfer the sim. But understand it needs a micro sim, which I dont think I have. Will vodafone swap my sim so I can use my...

Resolved! Sure Signal Phone light not coming on

Hi. Our SKY router managed to reset itself a few days ago and ever since then the Sure Signal won't pick up any phones. I've hard reset it, left it for 24 hours, hard reset again and still nothing. In fact all the lights are on (its an original VSS) ...

clivos79 by 4: Newbie
  • 31408 Views
  • 80 replies
  • 0 thanks

Deactivating sure signal box

Hello I have moved my mobile number from Vodafone to another network. I have a Sure Signal box that I would like to deactivate as I would like to sell it for someone to use on an entirely different account. Please could someone advise how I can do th...

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